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JOEY Sherway
- Restaurants
- Etobicoke, ON
About this business
Location details
25 The West Mall, Unit 500, Etobicoke, ON, M9C 1B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
I wrote that I have a fractured ankle and requested a table close to the entrance. The host sat us further away, making me go up a few stairs even though there was an empty table right next to the door. And yeah, the table was the same size as the one she sat us on. So we just left at that point especially since the server took forever to come by.
The service was excellent but my biggest complaint is the quality of food for the money, minus the dessert as it was pretty good. Such a shame as the evening could have been perfect! Never again.
Ordered kids pasta for 2 kids.... instead, 2 full size orders came out. We asked the waitress, and she confirmed it was full size; we also mentioned this is NOT what we asked for. Not only did we pay for adult meals, the kids didn't eat it all, making it a waste. (Hence reason for kids size). Ordered a bottle of wine.... but they brought out "tap" wine? We refused as this, and was only then informed the bottle we wanted was not available. Would have been nice to be asked first, before bringing us wine on "tap". Waitress impo... read more
Business response:
Good morning Jana, Thank you so much for writing in, I am so sorry for your most recent experiences with us. I would love to discuss this further in the hope to remedy this and truly apologize. I will contact you this morning at 11:00am if that is okay with you. Victoria Haufek Assistant General Manager
Great food, weak drinks. Hate spending 16+ and not getting a real drink.
Business response:
Thank you for sharing your feedback! We're glad to hear you enjoyed the food. We’re sorry to hear the drinks didn’t meet your expectations, and we appreciate you bringing this to our attention. Best, Kimberly Benitez, Reservation Coordinator
From entrée to Coffee service was slow. We had to chase down a server just to pay the bill.
The service was terrible. They overbook and use the colder upstairs area to accommodate extra reservations. The food also wasn’t as good as at the other location. He didn’t even give me a sugar or spoon for my expresso.
Didn’t follow instructions to decorate dessert for my fiancée birthday. Even though this was noted on appointment booking.
Business response:
Hi Felipe, Thank you for sharing your feedback, and I’m so glad to hear that you enjoyed the food and service. I truly apologize for missing your request to decorate the dessert for your fiancée’s birthday—it’s certainly not the experience we aim to provide, especially for such a special occasion. Your feedback is valuable, and we’ll be sure to take extra care to ensure this doesn’t happen again in the future. We hope to have the chance to make it up to you next time. Please feel free to reach out to me directly is there is ... read more
Guacamole corn dip had 10 chips on the plate. Absolutely ridiculous. Drinks were all ice with 2oz of liquid max! A few tiny sips and the "drink" was done. Brilliant tactic to give less to customers.
I recently visited Joeys with a friend in from out of town, hoping for a relaxed evening to catch up, but the service was disappointing. Our waitress, Maddy, did the bare minimum, making us feel like an inconvenience rather than welcomed guests. She didn’t check in on our food, offer drink refills, or engage with us at all. After we moved tables to accommodate a wheelchair user—a request we were happy to honor—Maddy eventually asked if I wanted another drink. I ordered a Louis Martini wine, which was delivered by someone els... read more
Frequently asked questions about JOEY Sherway
How is JOEY Sherway rated?
JOEY Sherway has a 4.6 star rating with 12,865 reviews.
When is JOEY Sherway open?
JOEY Sherway is open now. It will close tomorrow at 12:00 a.m.