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JOEY Shipyards
- Restaurants
- North Vancouver, BC
About this business
Location details
125 Victory Ship Way Unit #110, North Vancouver, North Vancouver, BC, V7L 0G5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Unfortunately, the portion of the food shrinks and we surprised! We ordered 2 cheeseburgers one with salad & one with the fries. The side salad was too small!!! Also we ordered a chicken lettuce wrap & Farmers Market salad but when the server brought 2 burgers and the salad, he told us the chef said we don't have lettuce, so do you want to bring rice instead? It was unbelievable if the chef was out of lettuce but the server took the order, without any idea about the kitchen! My daughter joined us with delay and she ordered R... read more
Business response:
Hi Amir, Thank you for sharing your feedback. I’m truly sorry your recent experience fell short of expectations. It’s disappointing to hear about the smaller portions, the mix-up with the lettuce wrap, and the quality concerns. I also apologize that no manager followed up at your table after the issue as that is not the level of care we aim to provide. Your comments will be shared with our kitchen and service teams to ensure better communication and consistency. We value your feedback and would appreciate the chance to make ... read more
I wish the waiter was more attentive we had to wait 10 min to waive him down
Business response:
Hi Akshay, Thank you for sharing your feedback. We’re glad to hear you enjoyed the atmosphere, but we’re truly sorry to learn about the delay in service. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention so we can address it with the team. We hope to have the chance to welcome you back and deliver the attentive service you deserve. Warm regards, Chelsea Forbes Assistant General Manager JOEY Shipyards
The tables are small and the chairs are not comfortable everything just a little cramped..Everything else was great…some good portions need improvement..
Business response:
Hi Roman, Thank you so much for joining us and for taking the time to share your feedback. We’re thrilled to hear you enjoyed the food, service, and overall atmosphere. We truly value your note about the table and seating comfort. Feedback like this helps us improve the experience for all our guests. We hope to welcome you back again soon for an even better visit. Warm regards, Chelsea Forbes Assistant General Manager JOEY Shipyards
Poor inattentive service. Server was either stretched or just lacked focus.
Business response:
Hello Amir, We are very sorry that your visit was marred by inattentive service. We understand how frustrating it is when a server seems stretched or unfocused, and we appreciate you telling us. If you are willing, please contact us or send a message with a few details so we can better understand what happened. We value your feedback and hope to welcome you back. Chelsea Forbes Assistant General Manager JOEY Shipyards
Something unfortunate happened on the table next to us. For the courtesy, manager offered to way off the bill, but ended up not keeping up with their word.
I booked a table for my husband’s birthday and mentioned in my reservation that it would be great if they could bring a small candle or do something special to surprise him. Unfortunately, nothing special was done and even the service we received was disappointing.
Business response:
Hi Sonia, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that we missed the opportunity to make your husband’s birthday feel special, especially after you noted it on your reservation. We also regret that the service fell short of expectations on such an important occasion. We appreciate your feedback and hope we’ll have the chance to welcome you back and create a much more memorable experience next time. I look forward to speak with you personally on the matter. Chelsea Forbes Assist... read more
We had a reso but the front made the guest stand for 10min on the side. I got in several minutes after the guests but was seated first and was told the guests came but they dont know where they are. They were still standing on the side at the front so I didnt see them. Then it took long time for someone to come by to give us water and menu. Bottle of wine did’t come until appies arrived so we had to remind the server that we still haven’t got our wine yet. One thjng after another, Service was just off that day…. Food quality... read more
Business response:
Hi James, Thank you for sharing your experience with us. I’m truly sorry to hear about the service challenges during your visit. It’s disappointing to know that your party wasn’t promptly acknowledged upon arrival and that there were delays in getting menus, water, and your wine. This isn’t the level of hospitality we strive to provide, and I can understand how it affected the overall vibe of your evening. I’m glad to hear you enjoyed the food, but I want to assure you we’ll be addressing the service concerns with our team t... read more
Did not like that I could not choose the percentage for the tip, and 18% was the lowest tip possible.
Business response:
Dear Maria, Thank you for sharing your feedback with us. We appreciate your honesty regarding the tipping policy and understand that it may not align with your preference. Our aim is to ensure that each guest feels comfortable and satisfied throughout their dining experience, including the process of tipping. Your thoughts are valuable to us as we continuously strive to enhance our service. We hope to have the opportunity to welcome you back in the future, allowing us to provide an improved experience. Thank you once again f... read more
We had to return several dishes back due to them being cold. This is the 2nd time I’ve come to this restaurant & the food is being served luke warm or cold. Very frustrating.
Business response:
Hi Sue, Thank you for taking the time to share your experience with us. I’m very sorry to hear that your meals were served cold, especially as this was not the first time it’s happened. That’s certainly not the standard we hold ourselves to, and I completely understand how frustrating that must have been. I’ve shared your feedback with our kitchen team so we can address this immediately. We would truly appreciate the chance to make it right for you on you. If you would reach out to me directly I would love to speak with you ... read more
Frequently asked questions about JOEY Shipyards
How is JOEY Shipyards rated?
JOEY Shipyards has a 4.7 star rating with 8,892 reviews.
When is JOEY Shipyards open?
JOEY Shipyards is open now. It will close tomorrow at 12:00 a.m.