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JOEY Shipyards
- Restaurants
- North Vancouver, BC
About this business
Location details
125 Victory Ship Way Unit #110, North Vancouver, North Vancouver, BC, V7L 0G5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Did not like that I could not choose the percentage for the tip, and 18% was the lowest tip possible.
Business response:
Dear Maria, Thank you for sharing your feedback with us. We appreciate your honesty regarding the tipping policy and understand that it may not align with your preference. Our aim is to ensure that each guest feels comfortable and satisfied throughout their dining experience, including the process of tipping. Your thoughts are valuable to us as we continuously strive to enhance our service. We hope to have the opportunity to welcome you back in the future, allowing us to provide an improved experience. Thank you once again f... read more
We had to return several dishes back due to them being cold. This is the 2nd time I’ve come to this restaurant & the food is being served luke warm or cold. Very frustrating.
Business response:
Hi Sue, Thank you for taking the time to share your experience with us. I’m very sorry to hear that your meals were served cold, especially as this was not the first time it’s happened. That’s certainly not the standard we hold ourselves to, and I completely understand how frustrating that must have been. I’ve shared your feedback with our kitchen team so we can address this immediately. We would truly appreciate the chance to make it right for you on you. If you would reach out to me directly I would love to speak with you ... read more
We had reservations for 5 pm but it took over 10 minutes to get us seated. The waiter was great but when our food arrive we were not provided with utensils to serve ourselves nor were we given plates to go along with the chicken lettuce wrap. I had to find someone at a station to get these items! We are in the neighborhood and frequent this location but we’re very disappointed with the latest visit!
Business response:
Hello Hart, Thank you for sharing your experience with us. I apologize for the delay in seating and the oversight regarding the utensils and plates for your chicken lettuce wrap. Your feedback is invaluable, and I assure you that we will address these issues to enhance our service. I am committed to providing a delightful dining experience, and we regret that we fell short during your latest visit. We hope to welcome you back soon for an improved experience and to regain your trust in our restaurant. Thank you once again for... read more
Great location. Great unfortunately the shipyard were working well into the evening and noise of welding or something similar.
Business response:
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience. Your feedback means a lot to us, and we’re grateful for the opportunity to serve you. We look forward to continuing to exceed your expectations in the future! Rosa Guerra-Stewart Guest Service Manager JOEY SHIPYARDS
The service was good. Unfortunately the music was way too loud that I couldn’t have conversation with friends. They also took away guacamole and small sliders off the main menu and now they are only available during happy hour which I was so disappointed. Please bring them back!
Business response:
Hi Kana, Thank you for sharing your experience with us. We’re glad to hear you enjoyed the service, but we’re truly sorry the volume of the music made it difficult to connect with your friends as that’s something we’ll be addressing with our team to ensure a more balanced atmosphere. We also appreciate your feedback about the menu changes. I am happy to let you know that the guacamole is offered during Happy Hour. I would love to invite you back in to have a complementary order on me. Your input helps us improve, and we hope... read more
Food was good, but slow to receive. Server was not very personable which makes a difference in our experience. Not sure they are being trained in customer service as well as they should be.
Business response:
Hi Glenda, Thank you for taking the time to share your feedback with us. While I’m glad to hear you enjoyed the food, I’m truly sorry to learn that the service and pace of your experience fell short of expectations. We take your comments seriously, as warm, attentive hospitality is just as important to us as the meal itself. I’ll be sharing your feedback with our leadership and service team to ensure we’re providing the training and consistency our guests deserve. We hope to have the opportunity to welcome you back for a smo... read more
I had a very disappointing experience here on Tuesday. When I took the first bite of my meal, I found a piece of plastic wrap inside the food. I asked for a remake, but instead of an apology, the server’s attitude completely changed. They looked unhappy, avoided our table, and never came back to check on us. This was especially upsetting because it was my friend’s first time in Vancouver and also the last day of their trip. What could have been a nice memory turned into a very negative experience. Mistakes can happen in any ... read more
Business response:
Hi Rina, I’m truly sorry to read about your experience with us. Finding plastic in your meal is unacceptable, but what concerns me even more is how you were made to feel afterwards. You deserved a sincere apology and attentive service, and it’s clear we let you down during what should have been a special visit with your friend. I can only imagine how disappointing this must have been, especially on their last day in Vancouver. I want to personally invite you back so we can make this right and give you the warm, memorable exp... read more
Wonderful time, great food. Servers very attentive. My go to place for all events.
Business response:
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed both the food and service during your visit. Our team takes great pride in creating an exceptional experience for our guests, and it means the world to us that you noticed. We look forward to serving you again soon! Rosa Guerra-Stewart Guest Service Manager JOEY SHIPYARDS
Was my daughter’s 34th birthday celebration. And decided to try Joey’s Shipyard. The setting was wonderful, welcome prosecco drink, corner window table, delicious appetizers, wine etc. unfortunately the waitress was not very attentive, she took our menus away and then asked what we wanted for dinner. We had to wait quite some time to even have our dinner order taken. I don’t think she was very experienced and seemed to be more interested in flirting with other waiters. Overall probably won’t be rushing back to Joeys.
Business response:
Hi Jenine, Thank you for choosing to celebrate your daughter’s birthday with us. We’re so glad you enjoyed the setting, bubbles, and appetizers. That said, I’m truly sorry the service didn’t reflect the special occasion. Attentiveness and professionalism are core to how we want every guest to feel, and your feedback makes it clear we missed the mark here. I’ll be sharing your comments with our leadership team to ensure better training and accountability so moments like this don’t repeat. We’d love the chance to welcome you b... read more
Frequently asked questions about JOEY Shipyards
How is JOEY Shipyards rated?
JOEY Shipyards has a 4.7 star rating with 8,895 reviews.
When is JOEY Shipyards open?
JOEY Shipyards is closed now. It will open at 11:00 a.m.