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JOEY Shipyards
- Restaurants
- North Vancouver, BC
About this business
Location details
125 Victory Ship Way Unit #110, North Vancouver, North Vancouver, BC, V7L 0G5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Horrific service. Slow, laborious, inattentive and dismissive. Food takes forever to come out, be prepared to wait a LONG time. Portion sizes could be improved too, value for money is mid at best. A disappointing experience.
Business response:
Hi there, I’m truly sorry to hear about your recent experience with us. The service you’ve described falls far short of the attentive, efficient standard we aim for, and I can appreciate how frustrating it must have been to wait that long for your food. We’ll be reviewing this with our team to ensure improvements are made in both pace and attentiveness. I also hear your feedback on portion sizes and value, and will share this with our culinary team for review. I’d like the chance to make this right. Please feel free to reach... read more
had reservation and when we arrived there were some guests that had been seated but didn't like their table - rather than seating us as we were waiting, the existing guests were seated at another table however did not like that table either - so we continued to wait.......eventually another staff member seated us - upstairs BUT did not bring the laptop so was unable to provide which tables were ready for us - we again waited until his return and then we were seated.........I was entertaining a guest from Europe and while I h... read more
Business response:
Hi Penny, Thank you for your continued support and for taking the time to share your recent experience with us. I'm truly sorry to hear about the delays and confusion upon arrival, especially during a visit when you were hosting a guest from out of town. That’s not the standard of hospitality we aim to provide, and I completely understand how this would leave a less than ideal impression. We truly appreciate you bringing this to our attention and hope we’ll have the opportunity to welcome you back for a smoother and more enj... read more
The reservation was misplaced by the host and they did not react to their mistake. Had to go up twice to honor our reservation. Also talked us into happy hour special and we paid full price, no happy put. Overall we walked away very disappointed
Business response:
Hi Tom, Thank you for taking the time to share your experience. I’m truly sorry for the mishandled reservation and the confusion around happy hour pricing. I completely understand how frustrating it must have been to feel dismissed and not properly looked after. That’s not the experience I want anyone to have. I’ve taken your feedback seriously and will use it to ensure this doesn’t happen again. I appreciate you bringing it to my attention and truly hope to have the chance to make it right next time. I would love to speak w... read more
First things first, I want to say that I used to like this restaurant because l love their food. But I probably won’t be coming back, and here’s why: During one of my visits in 2024, I was seated on the patio, and that was when I noticed we were one of the 2 tables of Asian guests who were both seated in the middle row of tables that were closer to the inner side of the restaurant while non-Asian guests were all seated closer to the harbour. I haven’t come back for a while until yesterday. When the concierge asked where we w... read more
Business response:
Hi Jin, Thank you for taking the time to share your experience. I’m truly sorry to hear how you felt during your visit and that we’ve lost your trust. I’ve called in hopes of speaking with you directly, as I take your concerns seriously. Everyone deserves to feel welcome and valued, and it’s clear we fell short. While unintentional, your observations are deeply concerning, and we’re actively reviewing how we assign seating to ensure fairness and inclusivity. I truly appreciate you bringing this to our attention and will be u... read more
First things first, I want to say that I used to like this restaurant because l love their food. But I probably won’t be coming back, and here’s why: During one of my visits in 2024, I was seated on the patio, and that was when I noticed we were one of the 2 tables of Asian guests who were both seated in the middle row of tables that were closer to the inner side of the restaurant while non-Asian guests were all seated closer to the harbour. I haven’t come back for a while until yesterday. When the concierge asked where we w... read more
Bad service, waited 20 min for water. Food portion is tiny for pastas
Business response:
Hi Sacha, I am sorry to hear your experience was anything less than 5 stars. My Guest Service Manager called today in hope's to speak with you in person as we would love to turn your review around into a more memorable dining service. I look forward to hearing from you and hosting you again in the near future. Chelsea Forbes Assistant General Manager JOEY Shipyards
Unfortunately this was not a good experience. Went with husband and granddaughter. My food and my husbands food arrived but our granddaughters did not. After waiting 10 minutes the waitress informed us that they had burnt her hamburger and had to start over. Finally, after another 10 minutes I told my husband to go ahead and eat. Of course by this time his hamburger was cold. Her hamburger finally arrived after we both had almost finished our meals. The waitress did apologize but I would have expected the floor manager to ap... read more
Business response:
Hi Patricia, Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and missteps during your recent visit. I completely understand how frustrating it must have been to receive your meals at different times, especially when dining as a family. While I’m glad our server acknowledged the mistake, I agree that a situation like this should have been handled with greater care and communication and including a check-in from a manager. That’s not the standard of hospitality we strive for. I w... read more
Great afternoon for a couple of glasses of wine. Weather was perfect, food was great and server was helpful, but the music was way too loud. We could barely carry on a conversation. We could have stayed longer for a few more drinks but the loud music exhausted us from trying to exchange a few words!! So overall great except the unbearable loud sound from the music. Hope you will take that into consideration in your future marketing schemes.
Business response:
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed both the food and service during your visit. Our team takes great pride in creating an exceptional experience for our guests, and it means the world to us that you noticed. We look forward to serving you again soon! Rosa Guerra-Stewart Guest Service Manager JOEY SHIPYARDS
From seating it took one hour for all five of us to receive our drinks. We don’t care that there are three pretty girls coming to talk to us before anyone takes our order just take the order and get guests a drink and a starter. Came for the steak. We’re told at 50 mins to seating that the two we wanted weren’t available on the menu. Pasta wasn’t cooked and wrong order was given for two of our table. Used a voucher, tipped twice on the payments. Much more than what I wanted to but the server didn’t give me a choice in front ... read more
Business response:
Hi Francesca, I am truly sorry to hear your experience was less than 5 stars. That is not the standard we strive to uphold for our guests. I would love to be able to host you again to turn the 1 star into a 5 star experience. I look forward to hearing from you. Chelsea Forbes Assistant General Manager JOEY Shipyards
Frequently asked questions about JOEY Shipyards
How is JOEY Shipyards rated?
JOEY Shipyards has a 4.7 star rating with 8,895 reviews.
When is JOEY Shipyards open?
JOEY Shipyards is closed now. It will open at 11:00 a.m.