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JOEY Shipyards
- Restaurants
- North Vancouver, BC
About this business
Location details
125 Victory Ship Way Unit #110, North Vancouver, North Vancouver, BC, V7L 0G5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Poor service (our server was absent -she did not check on us or provide us with the appropriate plates and cutlery despite being in our vicinity) but the food and ambience was great.
We had made reservations for our anniversary. We were asked if it was a special occasion. We responded yes. But no one remembers when we got there. This is not acceptable. The experience was not good . Rate it 1 out of 5.
Business response:
Hi there, I am truly sorry to hear about the miss on such a special occasion. I would love to speak with you further. Please reach out, and I would love to resolve this matter for you. I look forward to hearing from you. Chelsea Forbes Assistant General Manager JOEY Shipyards
Our group had to send back food multiple times due to improper cooking or receiving the wrong meals. Our server was very nice, and brought us complimentary desert and comped half the bill. She saved our experience. It was also our friends birthday
The server was a little snarky, had dirty dishes all through dinner not picked up right up to dessert. Specifically asked for a birthday candle in the reservation, not received and there was a mix up in the food and the steak was overcooked. Lots of staff milling around having a chat so no excuses....
Business response:
Hi David, I am truly sorry to hear how your most recent dining experience went with us. I would love to connect personally with you to resolve the matter. I want to ensure you feel heard and taken care of. I look forward to speaking with you. Chelsea Forbes Assistant General Manager JOEY Shipyards
The entire experience was not the greatest. The hostesses were not the friendliest and they didn’t follow through on providing us with a standard table. Instead we were given a lounge high top table. I had also asked for a window table but I had a feeling that would have been above standard and that they wouldn’t come through, which they didn’t. There was no apologies/acknowledgement or anything from them. Food wasn’t the tastiest but the server Hannah was attentive and great.
Business response:
Hello, Thank you for taking our call yesterday and speaking with us directly. I am looking forward to inviting you back into the restaurant in the near future. I truly look forward to hosting you again soon! Chelsea Forbes Assistant General Manager JOEY Shipyards
Considering the price and reputation Joey Shipyards has, it was a disappointing stay!
Business response:
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that we did not meet your expectations. We take all feedback seriously, as it helps us improve our services. Please allow me to sincerely apologize for any inconvenience this has caused. We will be addressing this matter promptly to ensure that it does not happen again in the future. If there’s anything specific you’d like us to do to make this right, please don’t hesitate to let us know. Chelsea Forbes Assistant General Manager JOEY Ship... read more
I had announced that it was our wedding anniversary, and that it would be a good place with a good view, but they gave us a large table for four that was not comfortable at all, we couldn't even sit across from each other. They didn't have any plans for our wedding anniversary. In general, making a reservation was no different from going in person.
Business response:
Hi Matthew, Thank you for sharing your feedback with us, and we sincerely apologize that your experience on your wedding anniversary was not as special as it should have been. I understand how important such a celebration is, and it’s disappointing to hear that the table arrangement didn’t meet your expectations. I’d love the opportunity to make things right, and we hope you’ll consider giving us another chance to offer you a more enjoyable and thoughtful experience. I'd love to connect personally to make things right. Chels... read more
For starters, the hosts gave our table to someone else. When we arrived they said to us “two of your guests are already at the table” this was impossible as our parents were parking the car when my sister and I arrived. We then had to sit at a high top squished with not enough room. We were also bit late to our reso but we called the restaurant 4 times and no one picked up her phone. Once we sat down the server did not hit they 30 second greet. He then took over five minutes to get us water. At that point we had to order our... read more
Business response:
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that we did not meet your expectations. We take all feedback seriously, as it helps us improve our services. Please allow me to sincerely apologize for any inconvenience this has caused. We will be addressing this matter promptly to ensure that it does not happen again in the future. If there’s anything specific you’d like us to do to make this right, please don’t hesitate to let us know. Chelsea Forbes Assistant General Manager JOEY Ship... read more
Great location and ambiance. Food very good. Service unusually poor.
Business response:
Thank you for your 4-star review! We're thrilled you enjoyed your visit and are grateful for your support. If there’s anything we can do to make your next experience even better, please let us know. Chelsea Forbes Assistant General Manager JOEY Shipyards
Frequently asked questions about JOEY Shipyards
How is JOEY Shipyards rated?
JOEY Shipyards has a 4.7 star rating with 8,895 reviews.
When is JOEY Shipyards open?
JOEY Shipyards is closed now. It will open at 11:00 a.m.