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John Ray & Sons

3.4

About this business

Location details

2900 6th Ave, Troy, NY, 12180, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.4471 reviews
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norman m.'s profile image
norman m. 
2 days ago

My furnace stopped working g on Sunday and tech cameout Monday (Kyle). He diagnosed the problem and needed to order a mother board. He returned Thursday and was fast at work when I got home. Kyle is professional, a good technican, and worked hard to get my furnace up and running. 

Business response:

Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, John Ray & Sons. 

Charles W.'s profile image
Charles W. 
a week ago

New home owner here with a bad string of luck as of late. Thanks to Marlon (tech # 86) that streak has ended! He was personable, kind, VERY helpful(cannot stress that enough) and was able to explain my propane heating situation to me on a level that made sense (much appreciated). This was my first interaction with John Ray and son’s service and I will say if Marlon is the standard for techs/employees then you all have a new long time customer with me, my wife and our new house. Looking forward to getting my propane services ... read more

Business response:

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, John Ray & Sons. 

Bob H.'s profile image
Bob H. 
2 months ago

After 5 service calls and no heat for 4 days we finally got a service tech that knows his business. Cason is the tech thst came to our home to “cleanup” the mess left by the other two techs that John Ray had sent. When you need service on your furnace we suggest you request Cason Tech 097 you will not be sorry. Pay attention John Ray and Sons you’ve got a good man working for you ….keep him…that’s who we will request from now on. Robert and Susan Herr, Schaghticoke, NY 

Business response:

Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, John Ray & Sons. 

Jeanne C.'s profile image
Jeanne C. 
5 months ago

Astute accurate diagnosis by their employee which addressed and resolved the problem by inspecting the mechanism correctly and removing a clog rather than unnecessarily replacing a part. So I appreciate his skill and action which saved me money. 

Business response:

Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, John Ray & Sons. 

Ruth B.'s profile image
Ruth B. 
11 months ago

Lisa Doyle is our contact when ordering an oil delivery from John Ray and Sons. Lisa's proficiency and acumen is outdistanced only by her professional, yet personal and friendly, attention to detail in her fulfilling our needs, every time without exception. John Ray and Sons is fortunate to have her in it's employ, as are any customers who are lucky enough to have her coordinate their delivery! The delivery staff follow our instructions in every way. We are extremely satisfied with the outstanding service we have received ... read more

Business response:

Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, John Ray & Sons. 

Sheila D.'s profile image
Sheila D. 
11 months ago

We have switched to COD through John Ray a couple years ago after having a terrible time with another local oil company. I have had an amazing experience with Lisa setting up my deliveries. She even hooked me up with a great service guy since ours would never show up. I would highly recommend them! 

Business response:

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, John Ray & Sons. 

anne marie w.'s profile image
anne marie w. 
11 months ago

I just had a delivery today (2/18/25). I wanted to share that the driver (who I was told was Billy B.) was so very nice and appreciated me coming outside to thank him for our delivery and more importantly willing to tackle the icy driveway and ice covered snow. You have very good employees - this also includes the girls in the office!! Always very helpful. 

Business response:

Thank you for the positive feedback, Anne. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, John Ray & Sons. 

Dominique C.'s profile image
Dominique C. 
a year ago

just had Kyle come and service my oil tank / furnace. He was excellent. An extremely knowledgeable, informative, and friendly technician. He was thorough in his service and answered any and all questions I had as a new customer. Thank you again, Kyle! 

Business response:

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, John Ray & Sons. 

Elaine Mary W.'s profile image
Elaine Mary W. 
a year ago

My son has John Ray for fuel oil and servicing his furnace. When he is working, I go to his house. My experience with the office was professional and personable handling my request in a timely manner. My experience with Vinny the service tech was knowledgeable, professional and personable. In my opinion, John Ray office and service tech Vinny deserve a five-star rating. Elaine 

Business response:

Elaine! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, John Ray & Sons. 

Frequently asked questions about John Ray & Sons

How is John Ray & Sons rated?

John Ray & Sons has a 3.4 star rating with 471 reviews. 

When is John Ray & Sons open?

John Ray & Sons is open now. It will close at 6:00 p.m.