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John Ray & Sons
- Heating & Air Conditioning/HVAC
- Troy, NY
About this business
Location details
2794A 7th Ave, Troy, NY, 12180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had tech Kyle originally as the on call that tried to walk me through a problem that unfortunately couldn’t be fixed over the phone as it was an equipment failure. He also ended up being the technician that came to fix the issue the next day. I appreciate him educating me and resolving my issue in the process. Very professional.
Business response:
We are absolutely thrilled to hear about your positive experience with Kyle! It's wonderful to know he took the time to walk you through the issue and then followed through to resolve it in person. We're proud to have team members like Kyle who are dedicated to educating and helping our customers. Thank you for recognizing his professionalism and for sharing your feedback!
Your Tech # 93 Vinny was Right on time! He was very professional and Courteous. I would Recommend him for service to anyone!!!
Business response:
Thank you for your wonderful feedback, Gary! We're thrilled to hear that Vinny provided such professional and courteous service while being right on time. Your recommendation means the world to us and to our team. We look forward to serving you again whenever you need us!
I called John Ray on July 3, 10:am, in regard to an oil leak from the fuel filter housing on my basement fuel tank. Vinnie, Tech #93, for John Ray and Sons, contacted me immediately and while in transit to an AC call he walked me through the steps necessary to temporarily cut down on the leaking fuel oil. We set up an early morning service call for July 4 and Vinnie arrived on time and fixed the problem. Vinnie has the knowledge, and ability to do great HVAC work and he really knows how to work with his customers.
Business response:
We are overjoyed to hear about your experience, Thomas! Vinnie's quick response and expertise in handling your fuel oil leak—even while on his way to another call—really shows his dedication. We're glad he could walk you through a temporary fix and get everything resolved so promptly on July 4. Thank you for recognizing his HVAC knowledge and customer care. We truly appreciate your trust in us!
Vinny Tech #93 and Cason Tech #97 both did an outstanding job!!! Very friendly and knowledgeable! They both also bent over backwards to get the job done based on my time constraints. 10 out of 10 keep these two at all cost!
Business response:
Thank you for sharing such wonderful feedback! We're thrilled to hear that Vinny and Cason provided outstanding service and went above and beyond to accommodate your schedule. Your kind words mean the world to our team, and we'll be sure to pass along your appreciation to both of them. We're grateful for your support and look forward to serving you again!
Vinny Tech #93 was, prompt, friendly and appeared well trained in service of gas and oil furnaces. He answered questions confidently . Many thanks for a job well done !
Business response:
We are honored to receive your kind words! It's wonderful to hear that Vinny provided prompt, friendly service and answered your questions with confidence. We'll be sure to share your appreciation with him. Thank you for trusting us with your furnace care!
I had Vinny - Tech #93 come to fix my AC unit. He was great. Very knowledgeable and had me going right away. Also very friendly. You guys are lucky to have a young man like that.
Business response:
Your positive feedback means so much to us, Scott! We're thrilled to hear that Vinny provided such excellent service and got your AC running smoothly. He truly is a valuable part of our team, and we'll make sure he knows how much you appreciated his knowledge and friendly approach. Thank you for taking the time to share your experience!
Had my boiler serviced be Cason today And he did a n excellent job, a lot of attention to detail and boiler has never run as good as it so is now I will be requesting Cason whenever I have service done or ant work on my boiler Thanks cason
Business response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, John Ray & Sons.
We had Cason come out to repair our AC and he got it done quickly and was very knowledgeable. He was also very informative and let me know to be on the look out for certain things to diagnose when it comes to the system. We are first time home owners and are new to all the problems that come with that and spent time explaining the system along with some tips to keep it running well. Thanks man!
Business response:
Thank you for the positive feedback, Nicholas. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, John Ray & Sons.
Cason tech#97 did a furnace and mini-split cleaning for me today. He is a very knowledgeable, professional and polite person. I enjoyed his company and asked him a lot of questions. Thank you for the great job! Robin
Business response:
Robin! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, John Ray & Sons.
Frequently asked questions about John Ray & Sons
How is John Ray & Sons rated?
John Ray & Sons has a 3.4 star rating with 511 reviews.
When is John Ray & Sons open?
John Ray & Sons is closed now. It will open tomorrow at 7:00 a.m.