John Ray & Sons

Martin K. 

on Birdeye

2 months ago

Had a cold boiler this morning and Tech #97 Cason was sent to my house. After a thorough inspection he determined that it was a faulty flame sensor. He cleaned it well and quickly ordered a new part to be installed in a day or two. Well done Cason! 

Lucas K. 

on Birdeye

3 months ago

Furnace stopped working overnight, made a service call and received an excellent response time. Cason (Tech #97) arrived and gave awesome costumer service. Very knowledgeable, professional, and got the furnace back up and running very efficiently. Would highly recommend John Ray and Sons for any heating and cooling needs, especially after dealing with a great tech like Cason. 

Marcy C. 

on Birdeye

3 months ago

Heating system starting making loud noises in the middle of the night and who doesn’t need their beauty sleep? Contacted John Ray and CJ sent out someone the same day. Their tech Cason did a thorough walkthrough of system. He was honest, direct and took the time to troubleshoot a maze of pipping. CJ overnighted the parts and Cason was back out with in 2 days to get the problem resolved. He took his time to walk me through everything step by step and I was elated to finally get to sleep again. Beauty rest is back on point and... read more

James D. 

on Birdeye

4 months ago

Kyle was a total pro. I have dual fuel oil/woodstove. He's young, I didn't se the years of experience i thought I would need to get this fixed.. I said to myself no way will he know to fix it. He shocked the hell out of me. He diagnosed it, figured it out and our heat was running again within the hour. He was friendly but most of knowledgeable. He explained and showed me what was wrong in terms I could see and understand. If everyone at John Ray is like Kyle there's no reason to call anyone else when you need a repair!!! Th... read more

norman m. 

on Birdeye

5 months ago

My furnace stopped working g on Sunday and tech cameout Monday (Kyle). He diagnosed the problem and needed to order a mother board. He returned Thursday and was fast at work when I got home. Kyle is professional, a good technican, and worked hard to get my furnace up and running. 

Charles W. 

on Birdeye

5 months ago

New home owner here with a bad string of luck as of late. Thanks to Marlon (tech # 86) that streak has ended! He was personable, kind, VERY helpful(cannot stress that enough) and was able to explain my propane heating situation to me on a level that made sense (much appreciated). This was my first interaction with John Ray and son’s service and I will say if Marlon is the standard for techs/employees then you all have a new long time customer with me, my wife and our new house. Looking forward to getting my propane services ... read more

Robert H. 

on Birdeye

7 months ago

After 5 service calls and no heat for 4 days we finally got a service tech that knows his business. Cason is the tech thst came to our home to “cleanup” the mess left by the other two techs that John Ray had sent. When you need service on your furnace we suggest you request Cason Tech 097 you will not be sorry. Pay attention John Ray and Sons you’ve got a good man working for you ….keep him…that’s who we will request from now on. Robert and Susan Herr, Schaghticoke, NY 

Jeanne C. 

on Birdeye

11 months ago

Astute accurate diagnosis by their employee which addressed and resolved the problem by inspecting the mechanism correctly and removing a clog rather than unnecessarily replacing a part. So I appreciate his skill and action which saved me money. 

Ruth B. 

on Birdeye

a year ago

Lisa Doyle is our contact when ordering an oil delivery from John Ray and Sons. Lisa's proficiency and acumen is outdistanced only by her professional, yet personal and friendly, attention to detail in her fulfilling our needs, every time without exception. John Ray and Sons is fortunate to have her in it's employ, as are any customers who are lucky enough to have her coordinate their delivery! The delivery staff follow our instructions in every way. We are extremely satisfied with the outstanding service we have received ... read more