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John Ray & Sons
- Heating & Air Conditioning/HVAC
- Troy, NY
About this business
John Ray & Sons has been providing energy services to Capital Region families and businesses for over eleven decades. Whatever your energy needs, we’re here to meet them – from home heating and cooling sales and installation with expert HVAC repair service to reliable fuel delivery at affordable prices. And, we are here for you 24 hours a day, 7 days a week. We respond quickly and efficiently to your heating and cooling needs with a fleet of more than 50 digitally dispatched service, installation, and delivery trucks – eac... read more
Location details
2900 6th Ave, Troy, NY, 12180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The tech professionals and knowledgeable
Business response:
Thank you for taking the time to leave us a positive rating, Eltaib. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us, and that we were able to meet all of your service needs!
None Thanks for the customer service
Business response:
Thank you for taking the time to leave us a positive rating, John E Trapatsos. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us, and that we were able to meet all of your service needs!
The service that we have been experiencing has been fantastic. We all know nobody's perfect but any time we have an issue Jamie takes excellent care of us on seeking the resolution.
Business response:
Janice ! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, John Ray & Sons
I've been with John Ray and Sons over 12 years. Always had excellent service. Noticed I was low on propane recently and they sent a truck the next morning. My 700 ' driveway was covered by snow the night before and that didn't stop them. I've even gotten behind on payment a couple times. They are very understanding and never once threatened to cut me off like so many other companies are quick to do. Thank you being there John Ray!
Business response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic to know that you are happy with our technicians and services! Thank you, John Ray & Sons.
Everything good. No problems what-so-ever. Thank you.
Business response:
Larry ! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, John Ray & Sons
It was just oil delivery so far so hard to measure
Business response:
Thank you for taking the time to leave us a positive rating, Robert. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with John Ray & Sons, and that we were able to meet all of your service needs! Best regards
Very professional, answered all questions.
Business response:
Gary! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, John Ray & Sons.
You guys are the best very friendly and only nice to talk to about any questions I have
Business response:
Vincent! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, John Ray & Sons.
I find that the guys who are in the field and come out for service are quite good, very friendly, honest, and do a good job. However, I find that the sales or customer service team doesn’t follow through unless they are trying to sell you a new contract. On multiple occasions I had to call numerous times to follow up on receiving estimates and for scheduling services. I wish the team was more proactive in following up. We will most likely look for another provider when our contract is up.
Frequently asked questions about John Ray & Sons
How is John Ray & Sons rated?
John Ray & Sons has a 4.9 star rating with 268 reviews.
When is John Ray & Sons open?
John Ray & Sons is closed now. It will open at 9:00 a.m.