This profile has been claimed by the business owner or representative.
John Ray & Sons
- Heating & Air Conditioning/HVAC
- Troy, NY
About this business
John Ray & Sons has been providing energy services to Capital Region families and businesses for over eleven decades. Whatever your energy needs, we’re here to meet them – from home heating and cooling sales and installation with expert HVAC repair service to reliable fuel delivery at affordable prices. And, we are here for you 24 hours a day, 7 days a week. We respond quickly and efficiently to your heating and cooling needs with a fleet of more than 50 digitally dispatched service, installation, and delivery trucks – eac... read more
Location details
2900 6th Ave, Troy, NY, 12180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very professional, answered all questions.
Business response:
Gary! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, John Ray & Sons.
You guys are the best very friendly and only nice to talk to about any questions I have
Business response:
Vincent! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, John Ray & Sons.
I find that the guys who are in the field and come out for service are quite good, very friendly, honest, and do a good job. However, I find that the sales or customer service team doesn’t follow through unless they are trying to sell you a new contract. On multiple occasions I had to call numerous times to follow up on receiving estimates and for scheduling services. I wish the team was more proactive in following up. We will most likely look for another provider when our contract is up.
We have a fuel oil boiler system that failed on Thursday afternoon (11-20-20), and have a supply (propane and fuel oil) and service contract with John Ray & Sons - we realized it was late fall, an upcoming holiday weekend, and the likelihood of other customers with similar emergency issues to be pronounced. After the initial service request, we received a 7:19am Saturday morning call from Mr. Zbigniew Szymanski who committed to a site visit later that afternoon to discuss options on boiler size, pricing and access. Later t... read more
We have a fuel oil boiler system that failed on Thursday afternoon (11-20-20), and have a supply (propane and fuel oil) and service contract with John Ray & Sons - we realized it was late fall, an upcoming holiday weekend, and the likelihood of other customers with similar emergency issues to be pronounced. After the initial service request, we received a 7:19am Saturday morning call from Mr. Zbigniew Szymanski who committed to a site visit later that afternoon to discuss options on boiler size, pricing and access. Later t... read more
Service was awesome. Tech that serviced my boiler was very thorough and knowledgeable he took time and explained everything. thank you Austin....
Business response:
Mike, We are delighted to hear that you are satisfied with our services and technicians, and that we were able to meet all of your service needs! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, John Ray & Sons
Service was excellent. Technician was thorough & explained things clearly
Business response:
Bill, We are delighted to hear that you are satisfied with our services and technicians. Thank you for taking the time to leave us such a positive and thoughtful review! Best, John Ray & Sons
Knowledgeable and professional service.
Business response:
Thank you so much for your kind words, Mark. We really appreciate you taking the time out to share your experience with us. Best, John Ray & Sons
Austin was the best
Business response:
Tom- Thank you for taking the time to leave us a positive rating! It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with John Ray & Sons. Best regards
Frequently asked questions about John Ray & Sons
How is John Ray & Sons rated?
John Ray & Sons has a 4.9 star rating with 275 reviews.
When is John Ray & Sons open?
John Ray & Sons is open now. It will close at 6:00 p.m.