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Juneau Urgent and Family Care
- Medical Centers
- Juneau, AK
About this business
Location details
8505 Old Dairy Road, Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I had an appointment at 2 PM to get a Covid test. Took almost over an hour to get a 10 minute result test done. Paid for test in advance when I arrived. I think there was too much information needed just to take a test. No need to have insurance information and anything else personal just to have a test done with the results and minutes. Insurance and next of kin have not needed in the documentation just to have a test done. A huge waste of time. Plus the lobby has a huge perfume issue. The smell in the lobby is so strong it... read more
Business response:
We appreciate your feedback, Mark. Do not hesitate to reach out to us at (907) 790-4111. If you have additional details regarding your experience, we would love to hear more.
Professional staff that took the time to listen snd take care of our needs.
Business response:
Sheila, Thank you so much for rating us so highly!
Trying to get our COVID-19 test and the result sooner two to three days, and they were able to provide the one with the result within fifteen minutes. Save us a lot of head aches.
Business response:
Kueni, thank you for your review. We glad we were able to help you and save you a headache.
I believe the nurse who saw me was hostile towards even seeing me as a patient because of my stated fear of the COVID injection, although she did offer me written information to take with me for review about the COVID injections offered by Urgent Care. I had also come for a well-person checkup, the visit cost was $175, and I got nothing but the COVID instruction. I tried first posting this on the direct contact link instead, but that did not allow me to use the send button after writing my review, nor allow me to check who... read more
Business response:
Hi Lisa, Thank you for you making sure we got this feedback. We want to make sure you received the services you were looking for, please reach out to the office manager to discuss your visit. We can be reached at 907-790-4111.
Don’t charge over $300 for a COVID shot that takes 30 seconds. My insurance will not cover it. I don’t see how you can charge for a full office visit when my “office visit” was less than a minute with at least 15 strangers. My house is now out over $600. I canceled my second appointment and it was not canceled. I had to call 3 times.
Business response:
Hi Cara, We understand your concern. We would like to clarify that you have a $0 BALANCE with us. Regardless of any insurance coverage, please contact the office with any questions.
Made an appointment by phone the week before. When I got there they had no record of my appointment. I had taken time off from work. I was eventually helped but very frustrating
No doctor available to give the shot I needed...waited 45min in exam room with the heat cranked way up...waste of time
Business response:
Hi Charles, we apologize for the long wait times, sometimes patient volume is out of our hands. There are some medications and services we do not perform at the clinic and we are disappointed you felt your time was not well spent. We hope you find the care you need, let us know if we can assist you in your search. Thank you for taking the time to provide feedback to our office.
Worst than I expected. The medical practitioner named Christina who assisted me did not help me at all on my medical issue and even forcing me to go back to Ketchikan to see my own family doctor and seems like she’s in a hurry. She was so aggressive and careless of which she hurt my right ear when she tried to poke her medical instruments while checking my ears. I was so upset.
If I could give negative stars I would! The lady at the front desk was extremely rude. And so was the doctor. Never going to come here again.
Business response:
Hi Marie, we are sorry to hear that we did not meet your expectations. Thank you for providing feedback that we can address and improve on.
Frequently asked questions about Juneau Urgent and Family Care
How is Juneau Urgent and Family Care rated?
Juneau Urgent and Family Care has a 4.6 star rating with 1,535 reviews.
When is Juneau Urgent and Family Care open?
Juneau Urgent and Family Care is open now. It will close at 6:00 p.m.