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Justin Caruso of Mutual of Omaha Mortgage
- Mortgage Lenders
- Scottsdale, AZ
About this business
Location details
7580 N Dobson Rd, Ste 100, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Quick, friendly, and easy loan
Verified by Mutual of Omaha Mortgage
Everyone was wonderful
Verified by Mutual of Omaha Mortgage
I would try to call him and I would talk to his assistant Mark and ask that he call me back and it didn't happen. I was dealing with three different people, Molly Woods, Justin and Mark. Molly seemed like the one who had the most information. It would have been nice to deal with one person.
Business response:
Thank you for sharing your experience with us, Nancy. We're sorry to hear about the challenges you faced in connecting with Justin directly. However, our team approach to taking applications and getting your loan to a successful closing has proven effective for most customers. The most current file updates are often reviewed and responded to more efficiently from other members of our team with expertise in those areas. We respect that you would prefer a single point of contact but there are so many tasks to accomplish the mo... read more
Verified by Mutual of Omaha Mortgage
Docuements required was painfull. I am waiting for my copy of the final mortgage papers. I made my first payment to Mutual of Omaha Mortgage for 6/1/25, but it is not showing on PHH Mortgage yet. Loandepot deducted my May morgage payment- $1566.75 on 5/1/25. That should have effected the math of the morgage since we closed in April. I had on 4/10/25 $2471.65 in Loandepot escrow. I have not recieved that. The payments for my account balances would have been alot easier if you paid them electronically. In short I can't sort ou... read more
Business response:
Henry, thank you for your detailed feedback. I'm pleased to hear that you found everyone you dealt with to be excellent and appreciated the PHH mortgage servicing website. I understand that you're experiencing some challenges with the documentation and payment process. Rest assured, I am here to assist you. Please reach out directly so we can address your concerns about the mortgage papers and payments.
Verified by Mutual of Omaha Mortgage
Well completing the loan on time would have been nice. didn't pay mortgage as directed not to and had to pay late fees with my old mortgage company because you couldn't get the loan done when you said you would. after I informed you of these fees incurred because of your company's advice, I was ignored like I said nothing. said it 4 more times a d was ignored like it was not your fault. Then you all tried to get another $704 in closing fees out of us for a IRRL? Come on. Ridiculous and unacceptable to treat vets like this. N... read more
Verified by Mutual of Omaha Mortgage
Too many fees I was under the impression from last year it would be cheaper to refinance with Goodleap
Verified by Mutual of Omaha Mortgage
Start with giving a list of ALL the requirements during loan application process. Then quit handing everything off. I would like one contact, to call and receive emails from. Refrain from texting emails and calls. One form of communication. Apparently need some sort of proof reader or someone to do quality control. My wife’s middle name was missed spelled.
Verified by Mutual of Omaha Mortgage
My first payment date changed from August 1st to July 1st with messed things up for me I was going to pay off some loans which now I can't also the amount of what my payment will be kept changing
Verified by Mutual of Omaha Mortgage
Not happy with the loan process or communication. Now that the loan is complete and then transferred to a new company, still confusion for first payment and lack of communication.
Frequently asked questions about Justin Caruso of Mutual of Omaha Mortgage
How is Justin Caruso of Mutual of Omaha Mortgage rated?
Justin Caruso of Mutual of Omaha Mortgage has a 4.7 star rating with 782 reviews.
When is Justin Caruso of Mutual of Omaha Mortgage open?
Justin Caruso of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.