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Justin Caruso of Mutual of Omaha Mortgage
- Mortgage Lenders
- Scottsdale, AZ
About this business
Location details
7580 N Dobson Rd, Ste 100, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
The service was great. However, it was not in our best interest to refi at this time. We are ending up paying more due to the assessed increase in the value of our home. Not worth it and now we owe more money on our home. :(
Verified by Mutual of Omaha Mortgage
Moving from person to person with each step made it harder to connect. It also raised questions at times about what one person said vs another and I couldn’t remember who said what to follow up. We wanted a smaller lender to avoid this, but weren’t able to due to the loan type we needed
Verified by Mutual of Omaha Mortgage
Service for closing was unorganized. Could not get answers from closing agent. Got several closing disclosures. Each with different amounts owed at closing. Got closing details (who, whe, where) at 7:30 pm night before 10 am closing next morning. Timisoara really dropped the ball and ruined great experience.
Verified by Mutual of Omaha Mortgage
They are quick to get you but honestly I’m not happy and regret refinancing with this company, the appraisal was low balled and the loan officer basically said deal with it when I’m seeing houses sell for 50,000+ in my Neighboor hood with less options and smaller, Loan was sold right after and now I’m having to deal with paying one payment to you guys by mail and then figure out the new company. Still haven’t been able to figure out an online option to pay the one payment I need. Very bad experience over all!
Verified by Mutual of Omaha Mortgage
Explaining the changes before I found them in the closing documents. What I was told at conception was not what ended being.
Verified by Mutual of Omaha Mortgage
Kept needing to send more and more papers and we had already sent them. Justin was very nice and always answered my questions very fast. Rachel was not like that, didn't care for her. She never called me back. I kept telling her our steps were not connected, she insisted they were and had to have an engineer come out and we were right, but now have to pay more for the engineer. Very satisfied with Justin. Wish he had handled the whole process.
Verified by Mutual of Omaha Mortgage
I appreciate the quick response to questions when I had them,,,, I like the ability to receive documents online and to sign them electronically; I think the progress report check list that explains where we were in the process and what the next steps would be is especially helpful.
Verified by Mutual of Omaha Mortgage
The processing time took too long from what I was originally told. I felt like I was a nuisance to the team at times.
Verified by Mutual of Omaha Mortgage
Had rates dropped again we would have gone with someone else. The worst mortgage experience we have ever had.
Frequently asked questions about Justin Caruso of Mutual of Omaha Mortgage
How is Justin Caruso of Mutual of Omaha Mortgage rated?
Justin Caruso of Mutual of Omaha Mortgage has a 4.7 star rating with 782 reviews.
When is Justin Caruso of Mutual of Omaha Mortgage open?
Justin Caruso of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.