Justin Caruso of Mutual of Omaha Mortgage

Richard D. P. 

Verified by Mutual of Omaha Mortgage

4 years ago

The loan took to long to complete, part due the underwriters. To many phone calls, which added much stress. A mediocre house appraisal. Richard Paris 

Bruce A. B. 

Verified by Mutual of Omaha Mortgage

4 years ago

The end scheduling was slow..communication was poor at end..closing 11/1 vs 10/31...we lost the expected 2 mos..no payment by 24hr. Closer showed up 10a Sunday having left unreturned call 630 pm fri....until at door Sun am. 

Matthew G. 

Verified by Mutual of Omaha Mortgage

5 years ago

The underwriters were extremely hard to work with. They wanted the same information over and over again. They would send emails requesting information all hours of the night. Are customer service guy Justin was very helpful and good to work with. Overall I wouldn't probably use loanpal again for any of my loans in the future. 

Jamee A. M. 

Verified by Mutual of Omaha Mortgage

5 years ago

I have used Loan Pal before and it was a great experience, so I had high expectations. It started out fine. When we got to the point where we needed to provide documents, we were asked for things that we had never been asked for and that didn’t make sense. It seemed a little disorganized. Also, the communication with Monique started out fine, but got to where I had to initiate it. I was never even told it funded. We should have funded by August 1, but it didn’t, so my mortgage payment was late. 

Jennifer G. 

Verified by Mutual of Omaha Mortgage

5 years ago

Keeping me up to date. No one informed me of my signing appointment. The lady called me 20 minutes before my appointment. 

Gale Ann W. 

Verified by Mutual of Omaha Mortgage

5 years ago

i don't feel the upfront costs were factual and true and very expensive. Some of the necessary forms were redundant-namely wages. Please do not call. 

Debora M. 

Verified by Mutual of Omaha Mortgage

5 years ago

Justin Caruso, Josh Maney & Eric Boerner was fantastic!! If this survey was just about them then I would have given them 5 stars!! My interaction with them was in the first 3 days of me making the first phone call. The rest of the two month ordeal was very unpleasant, lack of communication, requests for repeat documents, I had to actually call and ask if my loan went through!! 

Gail L. M. 

Verified by Mutual of Omaha Mortgage

5 years ago

The loan has not been paid off yet.  

Jason M. 

Verified by Mutual of Omaha Mortgage

5 years ago

Being switched off bn 4 different people, maybe 5 and all of their emails made communication a bit rough. Was fine with Justin and our end person, but the 3 people and their emails in the middle muddied the waters a lot