Justin Caruso of Mutual of Omaha Mortgage

Rachel G. 

Verified by Mutual of Omaha Mortgage

3 years ago

This process took way too long. I had to redo several documents on numerous occasions. In the past everything was done correct the first time. The team still did a good job closing the loan. 

Cheryl P. 

Verified by Mutual of Omaha Mortgage

3 years ago

GoodLeap was ok it was Mortgage Contect that caused me so much stress! I wouldn’t recommend them to my worse enemy and unfortunately they are tied to you 

Victor L. M. 

Verified by Mutual of Omaha Mortgage

3 years ago

Asking for documentation up front. Telling us "This is all we need" and then saying "we need more" is frustrating. Signing docs and then having to print sign scan and email back basically the same docs is redundant and frustrating. Justin was easy to work with and helpful. 

Dale Otto R. 

Verified by Mutual of Omaha Mortgage

3 years ago

You promote through solar panels but separate from. Them and make customers fend for themselves we just passed credit to get panels and you duplicate same info 

Betty J. T. 

Verified by Mutual of Omaha Mortgage

3 years ago

Communication is terrible. Any time Goodleap needed anything from us it was urgent or time sensitive but then they only communicated when we asked. It was so bad we got told we had to do repairs before we were ever provided the appraisal. That lead to the original application being closed without us being told and us finding out after we were trying to get the appraiser back out to clear the repairs. Then we get told the loan processor had been fired. In our opinion the loan officer created almost all the issues with our lo... read more

James T. O. 

Verified by Mutual of Omaha Mortgage

3 years ago

The staff I felt with where great but the bean counters need to be more attentive before loans close. I have never had figures change after closing. Unsat. 

Susan Von Der B. 

Verified by Mutual of Omaha Mortgage

3 years ago

I had a poor experience with the first specialist who ghosted me after a while. Justin had to salvage our loan practically from scratch. Also, underwriters were a bit stubborn 

Mamie C. A. 

Verified by Mutual of Omaha Mortgage

3 years ago

I would have liked more updates. I had to call or send an email to ask questions for information during the process. 

Carolyn R. B. 

Verified by Mutual of Omaha Mortgage

3 years ago

Timely follow up Accurate documents - CD & Settlement statements did not match nor was the payout amount to me was not accurate for what was received Too much wasted time spent with the verification team - this team was AWFUL