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Keith Zars Pools
- Swimming Pools
- San Antonio, TX
About this business
Location details
17427 San Pedro Ave, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Show up and actually do what you say you will do.
Business response:
Apologies for any inconvenience. Please contact us at (210) 494-0800 so we can address this issue promptly.
The Polaris is worse than before. It cannot find its way out of a corner or from the steps at the end of the pool. When I get it running, it moves on its 'side or with the front wheels not in contact with the pool, resulting in no vacuum. Please send someone who knows how to fix it or send me a new one. This is the 3rd trouble call this season for the Polaris & it is yet to be fixed to our satisfaction. With the recent significant increase in annual fee I'm not satisfied that we're getting our money's worth.
Business response:
Please excuse any inconvenience caused by the issues with your Polaris. We will send someone out to address the problem promptly. Thank you for bringing this to our attention.
Excellent!!
Professional.
Business response:
Hi, Richard. Thank you so much for leaving us a stellar review!
Andrew (Tech) came early in the morning, we really appreciated him coming early in the morning. Once he primed our pool, he shut it off again and left it off for 5 min turned it on again to make sure the pool stayed primed. Andrew also worked and replaced a part on our Polaris. Andrew was very attentive….this is why I am willing to continue paying for the exceptional service Andrew has provided. +1 (210) 557-2790 Andrew (Tech)
Our pump still stop working. Not sure why your company charged $469 without my permission. We are very disappointed
Business response:
Sorry for any inconvenience, we will look into the unauthorized charge on your pump repair. Please contact us at (210) 494-0800 so we can resolve this issue promptly.
Your technician (Andrew) was superb. But your scheduling department was terrible. I first called requesting service on Apr 8, my weekly maintenance person (Sarah, again very good), subsequently requested further service requests. The service was done on May 8, six weeks after first requested.
Very nice people until I dealt with Rob Very rude and condescending But he doesn’t have to be a decent person since the pool is built and I can’t walk away
Business response:
We regret to learn about your experience with Rob. Please contact us at (210) 494-0800 so we can address this issue promptly. Thank you for bringing this to our attention.
Fantastic customer service and great customer care.
Business response:
Hi, Greg. Thanks for taking the time to share your positive experience. We truly appreciate it!
Frequently asked questions about Keith Zars Pools
How is Keith Zars Pools rated?
Keith Zars Pools has a 4.6 star rating with 1,989 reviews.
When is Keith Zars Pools open?
Keith Zars Pools is closed now. It will open tomorrow at 8:00 a.m.