This profile has been claimed by the business owner or representative.
Ken Garff Nissan Riverdale
- Riverdale, UT
About this business
Location details
615 W Riverdale Rd, Riverdale, UT, 84405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I gave this dealership the rating that I did because I think they are very deserving of a good review. They took into consideration my personal needs and what would be the wises choice for me and my children. Being a single mother this is very important to me. Safety and price were big issues and they made sure both things were adequately addressed and I am very satisfied with my purchase and would recommend this dealership to anyone who is looking to buy a car that is great quality and wants great service.
It's expensive to get your car looked at. And they never fully fix the issues or can figure out what's wrong with your car so you have to keep paying more and more. The plus side is the employees are very nice.
Business response:
Hello, Thank you for leaving a review. We appreciate your feedback and would like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to our team to share more about your experience with us. Thank you. Joey Burns, General Manager joeyb@kengarff.com
This worthless bunch really tried to sell me 20 lug nuts, because 4 of mine are swollen, for $300. What really ticked me is that they denied damaging my center caps that covered them, instead of putting that on the same ridiculous quote. There went their plausible deniability. Could anyone make sense of this?
Business response:
Hello, Thank you for taking the time to leave a review for our dealership. We are sorry to hear that your experience was so frustrating and we are currently looking into the circumstances regarding your review. In the meantime, please feel free to reach out to our team directly to share more about your experience. Thanks. Kirk Irvine, Service Manager kirki@kengarff.com
I would give zero stars if I could. I have been looking for a specific vehicle for a while now, and finally find one here. I live in AZ, but have purchased cars out of state before, and thought this seemed to be a reliable dealership and a good salesperson. I asked a few questions and wanted honest answers, It was a preowned vehicle, so I knew it wouldn't be perfect. But, I wanted to know detailed condition and make sure it had a good and complete mechanical inspection and also wanted to make sure everything was "stock" and ... read more
Business response:
Hello Brian, Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Joey Burns, General Manager joeyb@kengarff.com
"No pressure service performed with no waiting when you..." No pressure service performed with no waiting when you make an appointment. I took advantage of their Advantage Care for 3 oil changes and tire rotations.
"Incompetent: Can find the online oil chance purchases,..." Incompetent: Can find the online oil chance purchases, Broken cabin filter cover, loose and leaking oil filter, paint damage! Hope they "HEAR" me, Never going back and letting everyone know it!
Business response:
Hi there - We are sorry we could not provide you a 5-star experience. Please let me know if there is anything I can do to make your experience better with us. You can reach me directly at spencerc@kengarff.com. Thank you. Spencer Castle Assistant General Manager
"Completly desatisfied with their work....broken..." Completly desatisfied with their work....broken promises....poor technician....trying to get me to pay a lot of money....95% reassurance and still unable to fix my vehicle
Business response:
We are sorry that you feel this way about your recent experience with us. If you would like to discuss what happened that caused this, please feel welcome to email me at kirki@kengarff.com and I will do the best I can in order to help you out, thank you. - Kirk Irvine, Service Manager
"Service bill increase with no prior disclosure 1-11-2020" My wife and I took our Nissan Sentra in for service on 1-11-2020. We set up an appointment previously to drop off our car after diagnostics were performed. We were quoted a price for the parts (paid after diagnostic to order the parts), a price for the labor, and a total price quote after the diagnostics and again when dropping off the vehicle. The service seemed fine, the staff were friendly, and the quality of the work was good. However, upon returning to pick up o... read more
"Simple oil change turned into $822 tires. " My daughter went for her first oil change and somehow got suckered into buying new tires. How does this happen? We asked for a simple oil change. I'm aware the car needed new tires but it's not the technicians business to do so. Do the work requested. Talk about fraud. I will now stop taking all 5 of my vehicles here. Thanks but no thanks Bill. Not to mention she was stuck at the dealership for 3 hours. SMH. Unbelievable & so dissatisfied.
Frequently asked questions about Ken Garff Nissan Riverdale
How is Ken Garff Nissan Riverdale rated?
Ken Garff Nissan Riverdale has a 4.5 star rating with 4,526 reviews.
When is Ken Garff Nissan Riverdale open?
Ken Garff Nissan Riverdale is open now. It will close at 8:00 p.m.