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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
They didn't even discussed and explain to me. I complain with the car. It is dead. Oh well they all do that. Well, they shouldn't do that and it should be fixed. They should've told me that they're working on it. Get technicians in there that know what they are doing
No communication from service dept ! Not sure if my oil was changed ? Waited over an hour half ..?! Was at the appointment early ! Management came out and informed me they had service department staff quit and that's why my car was delayed service ?! Not professional! Not my issue to address ! I'll be honest not very happy with the outcome with Your service department. Hire someone whom is professional and can run the department efficiently! Thanks !!
Business response:
We take feedback regarding communication, service timing, and overall coordination seriously. Our team remains committed to providing clear updates and ensuring all services are completed and communicated effectively. We continue to focus on strengthening operational consistency and maintaining a professional experience for every visit, reach out to Jeff White, our Service Manager, at 812-469-6302.
Took 2 weeks to schedule. Not ideal.
Business response:
We understand waiting two weeks for an appointment isn't ideal. Your feedback is valuable as we work to improve our scheduling process. Thank you for choosing Kenny Kent Toyota.
It should not take 1 1/2 hours for an oil change and tire rotation. Normally, the service is much better.
Business response:
We know your time is valuable, and our goal is to provide efficient and consistent service during every visit. It's important to us that each experience reflects the level of care you've come to expect. We appreciate your feedback and the opportunity to keep improving. Please reach out to Jeff White, our Service Manager, at 812-469-6302 if you'd like to discuss your visit further.
Have had an issue with radio since we bought the new car. It was brought to the attention of the service manager numerous times. Now we cannot even get him to return our calls. Our request is simple - return calls and either fix it or replace it with a system that works properly.
Business response:
Your concerns are noted and we appreciate you bringing this to our attention. We understand your frustration. Please contact Jeff White, our Service Manager, at 812-469-6302 so we can address this matter promptly and work towards a resolution.
GPS, inqiured about several times but not scheduled for service, is still not right. Salesman Andrew attempted to give tips, but GPS either fails to connect or drops while in use, and NO solution is available?? Still unsatisfied.
Business response:
We appreciate you sharing your feedback and understand that reliable vehicle features and timely resolution of concerns are important. Our team strives to provide support and coordinate appropriate service to address outstanding issues. Input like this helps us evaluate how we manage follow-up and technical concerns. For further assistance, please contact Jeff White, our Service Manager, at 812-469-6302.
No personal service - no follow-up from service manager - attempt to charge for unnecessary parts and labor
Business response:
We appreciate customers sharing feedback about their service experience. Our team strives to provide attentive service, clear communication, and support throughout each repair or maintenance visit. Feedback like this helps us remain focused on maintaining professional and thorough care. For further assistance, please reach out directly to Jeff White, our Service Manager, at 812-469-6302.
The customer service was good while at the dealership. However, the wait time was pretty extensive. I believe I was there for around 1 hour 45 min to 2 hours. Also, once I left the vehicle immediately had stalling issues and almost died on a couple of occasions. Within 10 minutes, the check engine light and an additional service light came on. I called in and tried to get it serviced but they were booked and couldn't get me in. I left 2 messages and never received a call back.
Business response:
We strive to provide attentive service while keeping wait times and follow-up communication as efficient as possible. Our team works to accommodate scheduling needs and assist customers who have questions after a visit. Feedback about post-service communication and availability helps us continue evaluating our processes. For additional assistance, please contact Jeff White, our Service Manager, at 812-469-6302.
Well I received an email a week after service that my brake fluid should have been flushed. So I am not sure why it was not done because I approved other things that needed immediate attention.
Business response:
Your input is valuable to us and we truly appreciate you taking the time to share your experience. We understand your concern about the brake fluid service that was recommended after your visit. It sounds like there may have been a miscommunication about which services were prioritized during your appointment. We want to ensure that all necessary maintenance items are clearly discussed and addressed when you approve additional work. Your feedback helps us improve our communication process so that important services like brak... read more
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is open now. It will close at 8:00 p.m.