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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Obnoxious people. Made me feel Like an idiot
Business response:
We aim to create a welcoming and respectful environment for every customer and value the opportunity to learn from feedback like this. Our goal is always to support guests with professionalism and care. Hearing experiences like yours helps us focus on positive interactions moving forward. Please contact Max Curry, our Service Manager, at 812-469-6237 if you'd like to share more about your visit.
The battery failed after 18 months. I paid a premium for Lexus reliability, and I feel swindled. I am concerned about the next shoe to drop, and I am upset enough that I am looking to sell this vehicle for another brand.
Business response:
We are concerned to hear about the battery issue you experienced with your hybrid vehicle. We understand how frustrating an unexpected component problem can be, especially when you rely on your vehicle for dependable transportation. We recognize how this situation may have impacted your confidence in your vehicle, and we appreciate you bringing it to our attention. We would welcome the opportunity to speak with you directly so we can better understand the circumstances and discuss possible next steps. Please contact Max Curr... read more
Liked friendliness. Dislike: 3 days thereafter, both tires on right were LOW. Left rear hubcap not on properly. Valve VERY difficult to get to. Not pleased.
Business response:
We're grateful you shared this feedback with us. It's important to us that every visit leaves guests feeling confident in the condition of their vehicle, and we understand how frustrating it is to discover concerns shortly afterward. Your comments help us take a closer look at where we can refine our processes and better support those who rely on our service team. We'd welcome the chance to go over the situation with you and make sure everything is addressed properly. Please contact Max Curry, our Service Manager, at 812-469... read more
I had a new coat of zachtech put on and when I picked it up there were smudges all over the car, they wiped down most of it but I did the rest
Business response:
Thank you for sharing this with us. We understand how disappointing it can be to pick up a vehicle after a treatment and notice areas that weren't finished as cleanly as expected. We aim for a polished, hassle-free result, and your comments help us see where the process fell short of what should be delivered. We'd appreciate the opportunity to review this with you and ensure your next visit reflects the level of care we work to provide. Please feel free to reach out to Max Curry, our Service Manager, at 812-469-6237.
When having my oil changed, the tech did not check tire pressure or top off fluids. I took it back in to do this and they lost all tire caps. Not a one replaced. I will not be back.
Business response:
Thank you for bringing this to our attention. We understand how frustrating it is to come in for a simple service and find that it was not done to your expectations. Experiences like this understandably impact your trust, and we appreciate you sharing what happened. Your feedback helps us strengthen our attention to detail and ensure guests receive the thorough care they expect during every visit. If you'd be open to discussing this further, our team would be glad to review the situation with you. Please reach out Jeff White... read more
Bought my car here so I get free maintenance for a little bit. I brought up last time that my breaks sounded like metal on metal. They said they inspected it and found nothing, so I doubt they even checked. She's still the loudest car stopping at red lights. I've also brought up 3 times that I'm literally missing a part and all three times they've ignored it. I will not be back, even for my free maintenance.
Business response:
Thank you for taking the time to share this feedback. When a vehicle still doesn't sound or feel right after a visit, it can be incredibly frustrating, and we appreciate you letting us know how this has impacted your confidence in our service process. Your comments highlight the importance of thorough inspections and clear communication, and we take that seriously. We'd welcome the opportunity to review your concerns more closely so we can better support you and ensure nothing is overlooked. If you're open to further convers... read more
got a text in red saying there was something needed to be addressed emergently. So I went to check in to see what was going on and she was already to check me out. Told me the cabin filter needed to be changed. Why didn't she come tell me that in the lounge and I would have had her change it then? Now I have to wait 6 months to have it changed when I bring my car back in the spring.
Business response:
Thank you for your review. We understand your frustration and we will use your feedback to improve how we communicate service recommendations to our customers.
The service to the vehicle is great. Trying to get someone in the phone is awful. They also were supposed to detail my car and didn't. Now trying to get ahold of someone to fix that is miserable- it's been 2 weeks with no returned phone calls.
Business response:
Thank you for taking the time to share this feedback. We're pleased to know the service on your vehicle met expectations, and we understand how discouraging it can be when reaching us by phone is difficult. Not receiving the scheduled detailing and then struggling to connect with someone would understandably be frustrating. For further assistance, please reach out to our Service Manager, Max Curry, at max_curry@kennykent.com or 812-473-5600, who will be glad to help move things forward.
Waited 3:25 minutes to have a new set of tires put on.
Business response:
We understand your frustration, and we are sorry to hear that you feel this way about your visit. Your feedback is invaluable to us as we work to improve our processes to ensure better experiences for all our customers. If you wish to discuss this matter further please contact Jeff White, our Service Manager, at 812-469-6302 so we can address your concerns directly.
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is open now. It will close at 8:00 p.m.