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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have been going here for 10 years to have my car serviced. The customer service is not what it used to be and I do not trust it!
Business response:
We value the loyalty of long-term customers and strive to provide consistent, high-quality service at every visit. Our team is committed to maintaining professionalism, transparency, and dependable care for every vehicle. Feedback from returning customers is especially important as we evaluate how we can strengthen trust and improve the overall experience. For further discussion or assistance, please contact Jeff White, our Service Manager, at 812-469-6302.
I was told all fluids were topped off, but I found it necessary to add over a pint of windshield washer fluid immediately after my visit.
Business response:
We understand your concern about the windshield washer fluid needing additional topping off after your visit. Your feedback helps us maintain high service standards and ensure our fluid checks are thorough and complete. Thank you for choosing Kenny Kent Toyota.
Routine service oil change which left the drain pan plug not tightened resulting in the lost of all oil causing the oil light to come on.
Business response:
We take feedback regarding vehicle maintenance very seriously and aim to complete every service with careful attention to detail. Our team is committed to thorough processes and continuous improvement to support the safety and reliability of every vehicle we service. We value the opportunity to review concerns and ensure clear communication moving forward. Please contact Jeff White, our Service Manager, at 812-469-6302.
Dealership called me, told me it was time to have my car serviced. When I got there, they were not clear as to why I made an appointment for servicing my car. I told them someone at the dealership called and said it was due for service. They decided to just rotate my tires, but failed to alert me to the fact that I needed new tires. Confusion is the name of the game there.
Business response:
We appreciate feedback regarding service communication, as clarity and transparency are key to a positive experience. Our intent is to ensure customers understand recommended services and have the information needed to make informed decisions. Input like this helps us continue improving coordination and communication throughout the service process. For further discussion, please contact Jeff White, our Service Manager, at 812-469-6302.
It seemed to take a very long time.
Business response:
Thank you for your feedback! We understand your experience felt lengthy and truly value your patience. We're always working to improve our efficiency while ensuring every detail is handled properly. Your input helps us continue improving our service at Kenny Kent Toyota.
The technician didn't reset the maintenance required light when finished so when I got home I had to find a youtube video to help me figure out how to shut the thing off.
Business response:
Thank you for your feedback. We apologize that our technician didn't reset the maintenance light - this should have been handled as part of your service. We appreciate you bringing this to our attention as it helps us improve our attention to detail and ensure complete service for all our customers.
Scheduling an appointment without confirming with me. and taking way more time to complete than told.
Business response:
We appreciate you bringing this to our attention and regret that your visit did not reflect the smooth and transparent experience we aim to deliver. Our team strives to respect scheduling preferences and provide accurate time expectations for every customer. If you would like to share more, we welcome you to reach out to Jeff White, our Service Manager, at 812-469-6302.
The service was excellent but I have answered this for the third time. Please do not send any more. Becoming annoying
Business response:
Thank you for the excellent service feedback! We apologize for the multiple survey requests and will address this issue to prevent future inconvenience. Your satisfaction is our priority.
Set up appointment got there on time went to three people to get service no one knew what was going on
Business response:
Thank you for sharing your experience, as our intention is always to make service visits smooth and well-organized. We strive to respect our customers' time and ensure clear communication throughout the process. Feedback like this helps us identify opportunities to improve how we assist guests upon arrival. Please contact Jeff White, our Service Manager, at 812-469-6302 so we can better understand what happened and follow up appropriately.
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is open now. It will close at 8:00 p.m.