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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone was nice, they do good work but the prices are way too expensive.
Business response:
Thank you for taking the time to share your experience with us. We truly appreciate your recognition of our team's friendly service and the quality of our work. Your feedback about our pricing is valuable to us, and we understand that cost is an important consideration when making automotive decisions. We're glad that you had a positive experience with our staff and that you were satisfied with the work performed on your vehicle.
Didn't follow what I wanted completed on my vehicle
Business response:
We are disappointed to hear that your service expectations were not met during your recent visit. Your feedback is appreciated and helps us identify areas where we can improve our processes. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Jeff White, our Service Manager, at 812-469-6302 so we can address your concerns directly.
Got my 2nd oil change on a brand new car on my way home from oil change engine light came and low oil pressure. Got home looked under the car oil was pouring out, they just changed the oil again and said it was all good.
Business response:
We are disappointed to hear about your experience and we understand your concern. Your safety and vehicle's proper maintenance are our top priorities, and we take your feedback very seriously. We would appreciate the opportunity to discuss this matter further and ensure your concerns are properly addressed. Please contact Jeff White, our Service Manager, at 812-469-6302 so we can work together to resolve this situation.
No one answered phone call. Customer service is poor.
Business response:
We are sorry to hear that you feel this way about your experience with phone communication. Your feedback is important to us and helps us identify areas where we can improve our responsiveness. We take all comments about our service seriously and are committed to better serving our customers. Please reach out to our General Sales Manager, Joe Walton, at 812-469-6352 so we can address your concerns directly. VIN: 5TDJZRFH7HS440138.
I was promised this car would give me good mileage (220 miles per charge) and it gives me 60 or 70 before having to charge it. I was told it's less expensive to own and won't cost too much to have a charging system set up at home, and it cost a lot more than 1000 dollars as told to me. They basically sold me a car with a battery that's depleted and sold me a dream. I've bought cars here before, but im definitely having a change of heart for who my loyalty goes to. Now they won't help me get the car get serviced only 7 days a... read more
Business response:
We value your input and understand your frustration. Your loyalty over the years has been important to us, and we take seriously that this experience has caused you to reconsider that relationship. Please contact our General Sales Manager, Joe Walton, at 812-469-6352 so we can discuss how we can better assist you with this situation.
They seem to always do a good job with my vehicle. They could clean up better under the hood. When I checked out their work I opened the hood to find a big hand print on the engine cover. They could take a little more pride in their work. When my vehicle was ready they said it was between the buildings. It was not there. After walking all over the parking lots we found it parked inside.
No record of my previous service. Had to show them receipt of what service was completed last. No review of how the service went or how everything checked out like I would usually receive.
No complimentary snacks. Really? You want to SELL me snacks while I am waiting. It was lunch time. Hyundai gives free chips and snacks. Even Rural King gives free popcorn and sometimes water too. I had to buy chips...fortunately I had tea with me! How chinzee!
Need better wash & vacuuming with service
Business response:
We appreciate your perspective on your recent service experience with us. We understand that the wash and vacuuming quality during your visit did not meet your expectations. Your feedback helps us identify areas where we can enhance our service standards. We take pride in providing thorough and complete service to every customer, and we will use your input to ensure our team focuses on delivering the detailed cleaning you deserve. Thank you for choosing Kenny Kent Toyota Lexus and for taking the time to share your thoughts w... read more
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is open now. It will close at 8:00 p.m.