Kim Shuey of Mutual of Omaha Mortgage

Business response:

I'm thrilled to hear that you had a positive experience and found the process easy, Virginia. Your satisfaction is my top priority and I'm glad I was able to deliver that for you. Thank you for choosing Mutual of Omaha Mortgage and for taking the time to leave such a wonderful review. Looking forward to serving your mortgage needs in the future. 

Business response:

I'm thrilled to hear that you had such a positive experience, Steven. Your kind words about my responsiveness, knowledge, and guidance truly mean a lot. I always strive to make the mortgage process as easy and pleasant as possible. Thank you for choosing Mutual of Omaha Mortgage and for giving me a 5-star rating. Your feedback is greatly appreciated. 

Business response:

Thank you so much for your kind words, Donna! I'm thrilled to hear that you found our process easy and less stressful. It was a pleasure working with you on your mortgage needs at Mutual of Omaha Mortgage. I aim to make every interaction a positive one, and I'm glad to have met your expectations. Thank you for your 5-star rating, it truly means a lot. If there's anything else you need in the future, don't hesitate to reach out. 

Business response:

I'm glad to hear that you were satisfied with our communication and the reassurance you received, Timothy. My main goal at Mutual of Omaha Mortgage is to make the process as clear and stress-free as possible for our clients. Thank you for taking the time to leave a 5-star review, your feedback is greatly appreciated. I look forward to assisting you again in the future. Kim Shuey 

Business response:

Joseph, I'm so sorry you felt there was a lack of communication. Your loan went very smoothly, and my processing staff had a handle on your loan process. I was included in all of the correspondence and was aware of every aspect of your loan process. I do originate a high volume of loans each month, so I rely on my support staff to help with the process but am always available if you have questions or concerns. If at any time, you felt that you were not getting the attention you required, I wish you would have reached ... read more

Business response:

Thank you so much for this feedback, Bakhtaver! I'm thrilled to hear that you found my services professional and that you appreciated the level of communication. Your satisfaction is my top priority at Mutual of Omaha Mortgage. If you have any future needs or questions, don't hesitate to reach out. Thanks again for the perfect rating! - Kim Shuey 

Business response:

I'm absolutely thrilled to hear that you had a positive experience, Richard! Honesty, transparency, and open communication are values I hold dear in my work at Mutual of Omaha Mortgage. Your feedback reinforces the importance of these values and I'm glad they contributed to a 5-star experience for you. Thank you for taking the time to share your experience. I'm here for any future needs you may have. 

Business response:

Hello Nathanael, Thank you for taking the time to rate and review your experience with us at Mutual of Omaha Mortgage. I'm glad to hear that despite the initial worry, everything worked out and the closing was not delayed. I appreciate your feedback regarding discussing the possible delays with bank transfers. We always aim to provide the best service to our clients and your suggestion would definitely help improve our process. I'll make sure to discuss this issue with the team and incorporate it into our future practices ... read more

Business response:

I'm delighted to hear about your positive experience, Anthony! It's great to know that you found our rates favorable and the process fast and painless. Your feedback is invaluable, and I'm thrilled that my communication and advice met your expectations. Thank you for choosing Mutual of Omaha Mortgage. Looking forward to serving your future needs! - Kim Shuey