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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Fair
Poor Staff only came to clean room once in 5 days and we had to ask twice. Front desk didn’t open till late (8:00am). Tub week water pressure, never really got hot and tub did not drain well at all!! Would not stay again! Not much.
Business response:
Dear Charles: Thank you for choosing to stay at the Oasis Hotel Palm Springs and providing your honest feedback. Meeting the highest level of hospitality is our number one priority and apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. We apologize for any inconvenience and hope you will give us another chance in the near future. Best Regards, Guest Services
Préféré un autre La clim en panne et débranchée La baignoire bouchée L'attitude de propriétaires et famille a la piscine Le bruit du balayeur avec un souffleur La TV non connectée Pas de ménage (cause Covid) Aucu service, pas de minibar... Prix excessif Lois... le personnel à l'accueil
Business response:
Dear Jose: We are sorry your stay was not what you expected. Your feedback is very helpful to us make the improvements that are needed. We are so happy to hear that Lois was helpful during your stay, will pass this on to her. Again, we are sorry for any inconvenience, and hope you will give us any chance in the near future. Best Regards, Guest Services
From Bad to Worse... It got worse when we started questioning our bill. They charged us 10 days later with no invoice. I had to chase after the invoice, and when I got it, this is what I discovered: - the amount charged was different from the amount billed - They DIDN’T HONOR Booking’s rate and charged more - Their invoice was an absolute mess (from $399 base rate to a whopping $762, luckily marked paid, go figure…) - They ACCUSED US OF PILLOW THEFT, adding a fluffy $80 to the bill!! - and latest development: they informed u... read more
Fair
I work as a Customer Experience Director and I expected a better experience for $500/night. At minimum the room temp -Poor ventilation- HVAC didn’t work, no air flow and temp.settings didn’t work. It made loud noises and room temp. was unforgivable and stuffy- couldn’t sleep. -Bathroom didn’t have a humidistat fan. -No closet available and no ironing board. Only clothing rack. -Coffee maker didn’t work. It was mostly renovated, clean and close to shopping.
Business response:
Hi Dalia: Thank you for sharing your feedback regarding your recent experience at the Oasis. We are sorry to hear you were disappointed with your accommodations. Your comments are very important to us as wee continually work to improve our facility and service. A work order has been placed for that room and we will make the corrections. Thank you for letting us know and hope you will give us another chance in the near future. Best Regards Guest Services
Work in progress! Like a motel 6 but with nice pool. Walls paper thin. Traffic noise in room significant. No room cleaning unless requested and then only after 3 calls.
Business response:
Hi Jared: Thank you for your honest feedback of your recent stay at our hotel. Your feedback is extremely important to us, as we strive to improve with each and every stay. We hope you will give us another chance in the near future. Guest Services
Fair When we arrived it was after the check-in time and when we called the emergency contact number it had not been connected, so we were forced to find another hotel that night. This could have easily been resolved with a courtesy call. Also, there were issues with room and facilities cleaniness that could be resolved with better attention to detail. Location wise the hotel was located near to all of our needs (Joshua Tree, coffee, restaurants, etc.). The staff was very friendly and attentive to all of our needs and any pro... read more
Business response:
Dear E.L We are happy to hear that the location of our hotel is just what you were looking for and our staff was friendly and accommodating. Sorry to hear about the emergency contact number, all is good now and will make sure this issue never happens again. Thank you for your feedback and hope you will give us another chance in the near future. Guest Services
Overpriced There was dust on a lot of items in room. Mattress was hard. Room was redone but felt the redo was not up to 4 star standards. Bathroom tiles were mismatched. We paid $386.00 for one night and I feel like this was too much for this hotel. I was expecting a lot more for the money. Coffee in room had zero cream or sugars so we could not even get a cup of decent coffee unless we went down the street. Lobby had no coffee as well and I am tired of the Covid excuse for not doing the little things. Numerous hotels across... read more
Business response:
Hi Hani: We are sorry to hear our hotel was not what you expected. Your feedback is extremely important to us, as we strive to improve with each and every stay. We hope you will give us another chance in the near future. Thank you Guest Services
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,227 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.