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5294 Belt Line Rd, Suite 110, Addison, TX, 75254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 6:30 a.m. to 7:00 p.m. | |
| Sun | 6:30 a.m. to 7:00 p.m. |
TLDR: ordered smores holiday drink and was served regular matcha with a graham cracker on top without any notification they were out of ingredients needed. I used to love coming to this location since it's right by my house. In the past, everyone was warm, drink was made correctly, and it came out quickly. The last two times I've visited, I ordered holiday drinks. The first time it took 30 minutes for one drink. The baristas were reading from a paper how to make the holiday drinks. I'm not sure if it was their first day ma... read more
Business response:
We’re so sorry to hear that your experience wasn’t perfect. We take all feedback seriously, and we’d love the chance to make things right. Please reach out to us using this link https://lalalandkindcafe.com/pages/contact , so we can work together to ensure your next visit is a 5-star experience! - With love, la la
Pick up order was placed at 7:01 a.m. estimated pick up time was 7:15 a.m. Sat there and watched one of the baristas "look busy". I'm pretty sure I've seen a snail more quicker when she did decide to start making orders. Coffee was finally placed at the pick up counter in slow motion at 7:28 a.m.
I went in for the second time to lalaland I've been to north park location and it was great. This location was not great at all customer service severely lacking. Everyone's looks at you wierd. Coffee tasted like only water I requested a Vanilla latte and was very disappointed it states its worlds best however I've had better for the price you pay I would expect more.
Business response:
We are so sorry to hear that we didn’t meet your expectations. We take this seriously and want to make it right! Please reach out to us at info@lalalandkindcafe.com—we would love the chance to resolve any issues and turn this experience around for you. - With love, la la
The worst service ever. Usually everyone is super friendly there but today 2 people were rolling their eyes and crossing their arms and looked miserable that they were there. And they weren't attentive so they messed up on the drink but didn't even apologize. Thanks for wasting my time this morning.
Business response:
Thank you for bringing this to our attention. We’re genuinely sorry your experience wasn’t what you expected. We’d love the opportunity to make it up to you. Please contact us at info@lalalandkindcafe.com, and let’s work together to find a solution. We’re here to make it right! - With love, la la
They removed my comment because my experience was subpar. Upon entering, I did not receive the same welcoming treatment as other patrons, seemingly due to my skin color. Furthermore, my order was not fulfilled and the staff appeared unwilling to assist me. I intend to share my experience with others, particularly within my community, as I find it to be unprofessional and rude. If establishments do not wish to serve black customers, they should explicitly state so, allowing us to take our business elsewhere.
Business response:
Thank you for bringing this to our attention. We’re genuinely sorry your experience wasn’t what you expected. We’d love the opportunity to make it up to you. Please contact us at info@lalalandkindcafe.com, and let’s work together to find a solution. We’re here to make it right! - With love, la la
They must have an issue with black people. I came in to pick up a door dash for someone, I wasn't even acknowledge when I walked in, I stood there for 5 minutes until I finally asked about the door dash order. The order wasn't made so I left because the service for my kind clearly isn't welcomed.
Business response:
We’re so sorry to hear that your experience wasn’t perfect. We take all feedback seriously, and we’d love the chance to make things right. Please feel free to reach out to us at info@lalalandkindcafe.com so we can work together to ensure your next visit is a 5-star experience! - With love, la la
Took 20 minutes for a black coffee and a pastry out of the case. Coffee was ok. Pastry was decent. Won't go back. I just want to get in and out. 20 minutes is a bit ridiculous
Business response:
Thank you for sharing your feedback! We’re sorry to hear your experience didn’t meet your expectations. We truly want to make things right for you. Please reach out to us at info@lalalandkindcafe.com, and we’ll do everything we can to resolve this. Your satisfaction is our top priority! - With love, la la
I don't think La La Land is anything special or critical to write home about... I feel like this coffee shop is more about how it looks instead of the taste if you want cute pictures go for it however, I prefer a good solid coffee. Unfortunately, La La Land is not it.
Business response:
We’re so sorry you had a disappointing experience with us. We take all feedback seriously and are committed to improving. Please contact us at info@lalalandkindcafe.com—we’d love the chance to make things right and improve your next visit! Your satisfaction is our priority! - With love, la la
I'll start with the coffee itself was unique and flavorful but a little thick and ordering seemed fine online. The sad part was when I ordered a large and received a small and stood at the counter waiting on someone to actually approach the register to correct it and maybe order a pastry in store; no one showed for 5 minutes. AND the FLYS in the pastry display were a huge deterrent so I just left!
Business response:
We truly appreciate your feedback, and we’re sorry that things weren’t perfect during your visit. We want to ensure your next experience with us is exceptional! Please reach out to us at info@lalalandkindcafe.com so we can address any concerns and work on making it right. - With love, la la
La La Land has a 4.3 star rating with 1,345 reviews.
La La Land is closed now. It will open at 6:30 a.m.