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La La Land

4.3

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Location details

2301 Preston Rd, Ste A, Plano, TX, 75093, United States

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WeekdayScheduleStatus
Mon6:30 a.m. to 7:00 p.m.
Tue6:30 a.m. to 7:00 p.m.
Wed6:30 a.m. to 7:00 p.m.
Thu6:30 a.m. to 7:00 p.m.
Fri6:30 a.m. to 7:00 p.m.
Sat6:30 a.m. to 7:00 p.m.
Sun6:30 a.m. to 7:00 p.m.
4.3682 reviews
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EunSik S.'s profile image
EunSik S. 
rating
a year ago

You can never go wrong with La La Land Kind Cafe if you want really great service. I went during their soft opening (1/31 and 2/2) and I believe the owner/manager(? not sure what her position is) mentioned they will have grand opening in Mid-February. I absolutely appreciated how she went to every guest to say welcome and thanks. Since they are on their soft opening, all workers are being trained and practicing making drinks; so, be patient with them. Interior is very bright and open! I tried their classic drinks like Laven... read more

Ashley H.'s profile image
Ashley H. 
rating
a year ago

I ordered the World's Best Vanilla Bean latte and it was delicious. This location has a very clean aesthetic but with much less seating than their other locations. I would not expect to come here expecting a seat after their grand opening. Perhaps they aren't done with the furniture in the space. The gal who took my order was SO nice. As in, the nicest, most complimentary person, and I heard her do it for everyone. The line was long and didn't move fast, but I personally appreciated the chit chat and her kindness. I didn'... read more

Sara H.'s profile image
Sara H. 
rating
a month ago

Treat myself once or twice a week to my favorite coffee but I don't think I can anymore, very long wait times (all the time for me). Be prepared to wait at least 20 minutes for a single drink! 

Business response:

We are so sorry to hear that we didn’t meet your expectations. We take this seriously and want to make it right! Please reach out to us using this link https://lalalandkindcafe.com/pages/contact , we would love the chance to resolve any issues and turn this experience around for you. - With love, la la  

Brittney J.'s profile image
Brittney J. 
rating
a month ago

Really really good items, coffee, matcha. Unfortunately my complaint here is that they allow their to go orders to completely take over their in person clientele. The cafe is currently full as I stand her and only one table has their coffee. Meanwhile pick up orders are pumping out like crazy. Insanely disappointing to come to a place that doesn't prioritize in person clients. Waited 20 mins for 1 coffee. 

Business response:

Thank you for bringing this to our attention. We’re genuinely sorry your experience wasn’t what you expected. We’d love the opportunity to make it up to you. Please reach out to us using this link https://lalalandkindcafe.com/pages/contact , and let’s work together to find a solution. We’re here to make it right! - With love, la la  

Tiana M.'s profile image
Tiana M. 
rating
2 months ago

Make sure you have at least 20min to wait for a coffee bc it takes a long time. I came in before work yesterday around 10am and I was almost late for work bc I didn't anticipate it taking that long. The lady taking orders at the register was not very kind or welcoming. She seemed frustrated while taking my order and was not very helpful. The ambiance and decor were fabulous! However, I did not like my strawberry matcha. It's my favorite and the only drink I get but at other locations. Something about this one wasn't right. M... read more

Business response:

We’re so sorry to hear that your experience wasn’t perfect. We take all feedback seriously, and we’d love the chance to make things right. Please reach out to us using this link https://lalalandkindcafe.com/pages/contact , so we can work together to ensure your next visit is a 5-star experience! - With love, la la  

Mary A.'s profile image
Mary A. 
rating
2 months ago

Always dirty. Always sold out of half the menu. You would think they would focus on improving operations at existing stores rather than expanding and lower quality. They also defraud customers by asking every single person to donate to their "foundation" but when you go to the foundation website their "programs" page is literally broken. If you have given them money to their foundation I would talk to a lawyer. 

Business response:

We’re so sorry you had a disappointing experience with us. We take all feedback seriously and are committed to improving. Please contact us at info@lalalandkindcafe.com—we’d love the chance to make things right and improve your next visit! Your satisfaction is our priority! - With love, la la 

Destiny R.'s profile image
Destiny R. 
rating
2 months ago

The Costumer service at this one was just not good the girl had an attitude the whole time and not just with me with everyone she talk to the drinks are too tho just wish she was a little nicer 

Business response:

We truly appreciate your feedback, and we’re sorry that things weren’t perfect during your visit. We want to ensure your next experience with us is exceptional! Please reach out to us at info@lalalandkindcafe.com so we can address any concerns and work on making it right. - With love, la la  

Leena J.'s profile image
Leena J. 
rating
3 months ago

I love the Addison location and wanted to La La La love this one as well. I wanted it to be my favorite, but definitely disappointed. I was really looking forward to visiting La La Land Kind Cafe in Plano, especially after watching the glowing GMA segment that morning (even though it was filmed at the Southlake location). Unfortunately, my experience at the Plano cafe didn't reflect what I saw on TV. The line was long, which is totally understandable, but not a single person at the register seemed kind. No smiles, just st... read more

Business response:

Thank you for taking the time to share your thoughts. We’re really sorry we didn’t get everything right this time. Your experience is important to us, and we want to make it better! Please email us at info@lalalandkindcafe.com, and we’ll make it our priority to resolve this. - With love, la la  

Reid S.'s profile image
Reid S. 
rating
3 months ago

Watch out, you'll be hit with the Gen Z stare. This location doesn't have the same welcoming energy and vibe as others . It also needs a major deep clean, dirty floors, walls and seats. If you order anything other than what's on the menu they'll likely mess up your order. For example, 2 shots of espresso over ice was an impossible task. 

Business response:

We are so sorry to hear that we didn’t meet your expectations. We take this seriously and want to make it right! Please reach out to us at info@lalalandkindcafe.com—we would love the chance to resolve any issues and turn this experience around for you. - With love, la la  

Frequently asked questions about La La Land

How is La La Land rated?

La La Land has a 4.3 star rating with 682 reviews. 

When is La La Land open?

La La Land is open now. It will close at 7:00 p.m.