La La Land's cover image

This profile has been claimed by the business owner or representative.

La La Land

3.7

About this business

Location details

180 Promenade Way , Ste. I, Westlake Village, CA, 91362, United States

Get directions
WeekdayScheduleStatus
Mon6:30 a.m. to 7:00 p.m.
Tue6:30 a.m. to 7:00 p.m.
Wed6:30 a.m. to 7:00 p.m.
Thu6:30 a.m. to 7:00 p.m.
Fri6:30 a.m. to 9:00 p.m.
Sat6:30 a.m. to 9:00 p.m.
Sun6:30 a.m. to 7:00 p.m.
3.7321 reviews
Select a rating
Gabriela G.'s profile image
Gabriela G. 
rating
a year ago

Amazing! I'm so happy this spot finally opened up in Westlake where we live! We used to always go to Calabasas location. Finally it made it here. Love all of their coffee. Amazing flavours. Yay!! 

Xochitl A.'s profile image
Xochitl A. 
rating
a year ago

The La La Matcha Latte is my go to and it never disappoints! So yummy and perfectly sweet. I love my matcha drinks on the sweeter side so they do it wonderfully here. As a new location, this has become my favorite La La Land being that the service is quick and they remain fully staffed. Other locations are slow serviced and not enough staff so hopefully this one keeps that up! The inside has more seating than other locations as well which is so nice and the vibes are good both inside and out. Definitely worth stopping by! 

Business response:

Hi Xochitl! Thank you so much for the 5 star review! We cannot wait to see you again in our cafe soon! - With love, La La Land 

Heather H.'s profile image
Heather H. 
rating
a year ago

This place is so darling such a lovely concept and food and drinks are good. The only bummer is the manager really needs to teach the employees how to focus on general cleanliness of the store. This was my second time to make a visit and it was the same both times. There was no soap or paper towels in the bathroom and 75% of the tables were filthy, and the floor was filled with trash both in the bathroom and main restaurant and the garbage cans were overflowing. There seemed to be plenty of employees but not one made an eff... read more

Derek G.'s profile image
Derek G. 
rating
3 weeks ago

Overrated. Much better off just going to a local coffee shop or Starbucks. Cookie latte tasted like milk and black coffee. No taste at all 

Sarah E.'s profile image
Sarah E. 
rating
a month ago

I got a small peppermint latte with almond milk and it was truly fowl. Didn't taste like peppermint at all or even mocha it was such a disappointment. 

Scott D.'s profile image
Scott D. 
rating
2 months ago

Great vibe but the drinks are terrible! Everything I order tastes like dirty water. Hardly any flavor. If I order something hot it comes luke warm. If I order a pup cup, it never shows up. I always have to go to the counter and ask for it and then I get a dirty look. Makenna Koffee Company across the street is much better and all the employees are happy and friendly. 

Ashley I.'s profile image
Ashley I. 
rating
2 months ago

How is it that no matter how far ahead I order/wait my drink is always 30+ minutes late or stolen? Really is such a shame because the place is cute and the coffee is nice. Don't even get me started on how rude the workers at this location are too. 

Dayna H.'s profile image
Dayna H. 
rating
2 months ago

HORRIBLE customer service!! Workers are incredibly rude. I had an issue with my drink and didn't like it, when I tried to ask for a different drink or for it to be remade the barista put her hand out and said give me the ticket and then took it and started making drinks. Then I asked if I could have a different drink and she said well I remade it, so here. She did not communicate what she was doing and was exceptionally rude about it. I don't think I will be back for a while to say the least! If you don't like people maybe y... read more

Business response:

We’re so sorry to hear that your experience wasn’t perfect. We take all feedback seriously, and we’d love the chance to make things right. Please reach out to us using this link https://lalalandkindcafe.com/pages/contact , so we can work together to ensure your next visit is a 5-star experience! - With love, la la 

Samantha C.'s profile image
Samantha C. 
rating
2 months ago

I don't know what questions they ask in the interview because A FEW of these employees are definitely something. They forgot to add that cream top that my mom paid for, she went back and asked for it, instead of an, "i'm sorry" or an apology from the employee, she told her next time you have to pay for it! THE CREAM TOP ADD ON WAS ON THE TICKET THE EMPLOYEE FORGOT TO PUT IT IN! Blaming my mom for what... 

Business response:

Thank you for sharing your feedback! We’re sorry to hear your experience didn’t meet your expectations. We truly want to make things right for you. Please reach out to us using this link https://lalalandkindcafe.com/pages/contact , and we’ll do everything we can to resolve this. Your satisfaction is our top priority! - With love, la la 

Frequently asked questions about La La Land

How is La La Land rated?

La La Land has a 3.7 star rating with 321 reviews. 

When is La La Land open?

La La Land is open now. It will close at 7:00 p.m.