This profile has been claimed by the business owner or representative.
La La Land
- Coffee & Tea
- Westlake Village, CA
About this business
Location details
180 Promenade Way , Ste. I, Westlake Village, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 9:00 p.m. | |
| Sat | 6:30 a.m. to 9:00 p.m. | |
| Sun | 6:30 a.m. to 7:00 p.m. |
Service here was horrible. I ordered a drink and I waited 30 minutes and turns out they forgot to make drink. Not even a sorry or nothing.
Business response:
Thank you for bringing this to our attention. We’re genuinely sorry your experience wasn’t what you expected. We’d love the opportunity to make it up to you. Please contact us at info@lalalandkindcafe.com, and let’s work together to find a solution. We’re here to make it right! - With love, la la
Sorry but I had a cappuccino that was very bitter. Also tried a green iced tea that was beyond bitter. I think these KIDS may need a little more training?
Business response:
We’re so sorry to hear that your experience wasn’t perfect. We take all feedback seriously, and we’d love the chance to make things right. Please feel free to reach out to us at info@lalalandkindcafe.com so we can work together to ensure your next visit is a 5-star experience! - With love, la la
Got a cappuccino here for my Mom which she liked but the place was so dirty we didn't want to sit down anywhere. When you walk in there is a big crowd waiting for their order so you have to make your way through that before you can order.
The problem I mentioned is still ongoing and the store had done nothing to fix. There remain two kiosks with one of them being totally out of order. They're keeping it closed to probably reduce overhead and make the line appear longer.
Business response:
Thank you for the great review and your honest feedback! We’re happy you loved some aspects of your visit, but we know there’s always room for improvement. If you’d like to chat more about how we can enhance your experience, please don’t hesitate to reach out to us at info@lalalandkindcafe.com! - With love, la la
Lala land UNkind cafe should be their new motto as that's what their staff is. Rude af, completely lack customer service. Emailed feedback and their response was as general as the copy & paste responses throughout their reviews. The bathroom is filthy and off putting, gas station restrooms are cleaner.
Business response:
Thank you for sharing your feedback! We’re sorry to hear your experience didn’t meet your expectations. We truly want to make things right for you. Please reach out to us at info@lalalandkindcafe.com, and we’ll do everything we can to resolve this. Your satisfaction is our top priority! - With love, la la
I have tried multiple times contacting the store. I was given rotten milk and I have been non stop vomiting. Im extremely disappointed as this cafe promotes kindness but I was met with the opposite.
Business response:
We’re so sorry you had a disappointing experience with us. We take all feedback seriously and are committed to improving. Please contact us at info@lalalandkindcafe.com—we’d love the chance to make things right and improve your next visit! Your satisfaction is our priority! - With love, la la
I should've known better lol I came in for the first time today... I tried the banana foam iced latte and the upside down matcha. Both disgusting. The matcha was with the suggested milk and the latte with 2%. This place is definitely for people who want to be seen holding their name brand cup. No thanks
Business response:
We truly appreciate your feedback, and we’re sorry that things weren’t perfect during your visit. We want to ensure your next experience with us is exceptional! Please reach out to us at info@lalalandkindcafe.com so we can address any concerns and work on making it right. - With love, la la
Payed $6 for a chocolates croissant. It was at the end of the day and maybe, that's why, the pastry was stale and hardly any chocolate in it. I called to complain and a message said,"we can't answer the phone". Very disappointing.
Business response:
Thank you for taking the time to share your thoughts. We’re really sorry we didn’t get everything right this time. Your experience is important to us, and we want to make it better! Please email us at info@lalalandkindcafe.com, and we’ll make it our priority to resolve this. - With love, la la
Cute place. However, the avocado toasts aren't made fully with avocados! They are a mix of avocado and peas, yes, peas. That's why there's no avocado taste to it and it's so bland. The matcha latte barely had any matcha flavor to it. Service was great but food and drinks were not.
Business response:
We are so sorry to hear that we didn’t meet your expectations. We take this seriously and want to make it right! Please reach out to us at info@lalalandkindcafe.com—we would love the chance to resolve any issues and turn this experience around for you. - With love, la la
Frequently asked questions about La La Land
How is La La Land rated?
La La Land has a 3.7 star rating with 321 reviews.
When is La La Land open?
La La Land is open now. It will close at 7:00 p.m.