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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
La Quinta Inn Austin Capitol provides a complimentary breakfast that is more than just your average continental breakfast. Along with cereal, muffins, coffee and juice machine, there are also hot waffles, fresh fruit, eggs, pastries and yogurt. Word of warning, this hotel does not have free parking. The hotel is set in a great location right off of Interstate Highway 35, making it easy to get in and out of downtown Austin. This is a pet-friendly establishment. Other facilities include an outdoor pool, fitness center and inte... read more
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Pleasant
Pleasant When we tried to warm up our breakfast the microwave had food inside The location and the price the staff especially the parking attendant
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care
Good
Quisiera un reembolso El personal no habla español, ni se molesta por entender. La señorita que me recibió al llegar me ignoró totalmente y continuó hablando por teléfono con alguien más en inglés Lo peor de todo son los cucarachas, están por todos lados y acabo de ver que se vinieron en mi maleta. Es desagradable. La tendré que fumigar la maleta para que no se alojen en mi casa. Con respecto al Internet es una red en la que hay que iniciar sesión, por lo tanto poco confiable. Creo deben poner atención a esto y quisiera una ... read more
Business response:
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel.
Comfortable Needs a makeover, chip walls and garage to pay 45 .00 garage needs a makeover Room was clean and friendly staff
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
Pleasant Breakfast is disappointing - it is self-service and all food was gone within an hour, so guests who arrived after 8.45am got nothing! There are no staff there to tidy tables or monitor/replenish food, which we found very strange. For the prices we were paying, you'd expect all guests to be provided with adequate breakfast options. The room decor is tired and needs upgrading eg we had torn window curtains. Not a major issue, but surprising to see. The location is brilliant - right in the centre of downtown, next to t... read more
Business response:
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area. Respectfully, LQ Customer Care
Good Too ne parking not enough room. Good and helpful staff at front desk at all times.
Business response:
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care
Very Good The room was a little lack luster in some areas, mostly the baseboard on the bathroom. Nothing major. The staff were extremely friendly and helpful. They let me charge my phone and assisted with anything I needed.
Business response:
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care
A somewhat negative experience. I asked for and was granted a late checkout, but was met with persistent knocking as the original checkout time came in the morning. I also notified the front desk of a loudly crying baby at 10:30pm. I was told she would speak with the room. The crying persisted until midnight and returned at 8a through the remainder of our stay.
Business response:
We thank you for your feedback; it goes a long way toward improving on our guest experience. We recognize that a great night sleep is important to all of our guests. It is for this reason we offer our sincerest apology that you did not experience a comfortable stay the we strive to provide. Our management team has been made aware of the oversight, and we will have this corrected. We look forward to serving you upon your return to the area. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 4 star rating with 5,824 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.