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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor Dirty rooms. Old and out of date. Didn’t have any basic amenities. Very old facility. Close to attraction. Nice staff
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
In general, it was not a bad experience for one night. I will come back for a second thought. I saw a cockroach in the bathroom. It's the only thing that bothered me about the cleanliness, but very disgusting. The breakfast was not very tasty but I guess it's typical in America. Very good location. The hotel is quiet and comfy. I appreciated it. Staff very kind and ready to help.
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
Very Poor Hotel caríssimo, fui muito mal atendido pela recepcionista no check-in, o café da manha fraquissimo, pelo valor do hotel, o quarto tinha cheiro de carpete molhado, o banheiro e a cama estavam bem limpo, mas o cheiro do carpete não estava bom. Localização muito boa, perto do centro mas longe da muvuca.
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
Fair Very dated. Everything worked. Breakfast was okay.
Business response:
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay. Sincerely, LQ Customer Care
Avoid this place at all costs. Terrible service. See above The place was filthy. The staff was rude. No one seems to know what they’re talking about. One staff member shouted something obscure then walked away without explanation. It’s so disgusting and disorganized. This was the worse stay I have ever had in my entire life. I hope to never have to deal with this chain again. Burning the place down and starting over would have more appeal at this point.
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care
Disappointing
Fair
I would rather sleep in a hostel. Do not stay in this hotel. Very dirty place. From the parking garage to the hotel room. Disgusting. Very old building, dirty hallways, dirty sheets full of hair from other guests. Hand towel had blood stains. Not clean at all. I am pretty sure they did not change the sheets. Horrible building, falling apart. The parking garage is paid and it feels like a meeting point for druggies. The staff is terribly unpolite, with the exception of the parking valet guy, who was very helpful. Nothing
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether posit... read more
Disappointing Es viejo, tiene cucarachas por todo lado, realmente es asqueroso. No tienen parqueadero, cobra 34 dólares x 24 horas aun teniendo parqueadero dentro de las instalaciones. Lastima que la cadena hotelera reciba hoteles tan deplorables. Muy bien ubicado
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,263 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.