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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Dreadful
Business response:
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care
Fair
This was the dirtiest hotel I have ever stayed at. Fresh bread and fruit, juices and cereal.
Bad Muy sucio todas las intalaciones aparte, nunca limpiaron el cuarto en 4 días, las instalaciones viejas y segun en remodelacion pero no vimos a nadie trabajando . el desayuno no alcanza para los huéspedes. pagas muy caro el estacionamiento aunque seas huésped únicamente la ubicación
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
Muy malo Instalaciones viejas y sucias. No hacen limpieza de los cuartos. Las puertas no cierran. Cucarachas en el baño. Peor hotel donde me he quedado
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
I will never stay there again and require a refund. There were a tremendous amount of problems with my room. - The room was dirty and especially the carpet - The bathroom had bugs, a lot of them - The bathrooms shower head was leaking all 6 nights - In the 6 nights, the room was cleaned only once The staff were super friendly.
Business response:
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care
First time in Austin would have been fantastic if it weren’t for the accommodations. Staff tried to help when possible, Smelled humid like there was mold. Bathroom was not clean; the showers were awful, with little to no pressure. The water was either too cold or too hot and barely came out. Shower curtain smelled really bad, and the sheets looked stained. Great location; easy for uber pickups and deliveries. Easy to walk around downtown, and it felt safe.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Muy malo Instalaciones viejas y sucias. No hacen limpieza de los cuartos. Las puertas no cierran. Cucarachas en el baño. Pero hotel donde me he quedado
Poor Breakfast room was dirty, room was dirty, we asked for our sheets to be changed and they were never changed, elevators didn’t work, property was filthy.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,201 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.