This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Horrible, no me vuelvo a hospedar ahí Nada me gustó. Todo el hotel está en pésimas condiciones, está muy sucio. Las habitaciones huelen horrible. Los pisos y alfombras manchadas, las puertas sucias. Todo el hotel en abandono total de mantenimiento. No hubo algo que me gustara.
Business response:
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Respectfully, LQ Customer Care
Bad Lavabo tapado, había cucarachas en la habitación. Desayuno mal, ubicación bien
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Unbelievable, as in I couldn't believe I paid to stay here!!! Where do I begin? The hotel was in horrible condition. The pictures on the website were very deceiving. The manager was not very hospitable and the rooms were horrible. Very dirty, bugs and trash in room. Bath tub was very dirty. There was nothing to like about my stay here. The one bright spot was the valet guy, very helpful and informative. Will never stay here again!!! The valet guy was very helpful.
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide y... read more
Visite de monuments et musées Propreté et petit déjeuner Dmplacement
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Fair It was very very dirty little bugs on the floor, the sheets were stained, our first room that was given to us the ceiling in the restroom fell through nothing
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Disappointing
I paid online, I had mistakenly booked for the following day. I paid cash & was charged anyway. I paid online but found the I had mistakenly booked for the following day. I paid cash and checked out the next morning. Much to my dismay my reservation that I had booked online was charged for the following night's stay when I was at home in my warm comfy bed and not in Austin. I haven't been able to get this matter resolved, and I am deeply disappointed. I paid online but found the I had mistakenly booked for the following day.... read more
Business response:
We do not take cash payments
Disappointing The rooms looked like they were never hovered. Beds were hard, pillows were terrible. Breakfast was poor Good location near the capital building
Business response:
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care
Bad
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,263 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.