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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Poor
Disgusting Disgusting and dirty. The carpet and looked like it had never been properly ever. The whole place smelt like all types of smoke. Nothing
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Bad
Staff Staff
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care
Unless every room in Austin was taken, I wouldn’t stay again. It’s a dump.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
good location but thats about the only realy positive thing we can state well the rooms really could need a renovation and the breakfast area....hey...lots of stuff not working - coffee only opposite the drive way .... coffee maker in breakfast room dead (had to go opposite to reception and even there did only get hot water for cacao instead - 1 toaster dead)...some other equipement also dead...lots of plastic at breakfast table (we live in times of climate crisis! even if that seems a general US and Texas problem - total di... read more
Visiting Austin every month foe the last year first time staying at this one and it was the worst As soon as we walked into our room the room reaked of marijuana. Went to the front desk to let them know and was told I wouldn’t doubt it we had a concert down here and people were smoking it everywhere at the hotel. Not only that was not told when booking the room that you had to pay 50 dollars for parking Truthfully, not much
Business response:
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care
A horror movie . The first room they gave me had no electricity, they had to give me another room. It was sketchy getting to the other room. The bed has stains, the walls were dirty, the blinds were torn, the tub had mold around the seals, the floor had red stains, the lamps had red stains, the building itself is falling apart. The air ducts on the outside are caved in or broken. Getting breakfast in the morning, there were baby roaches crawling under the fridge where they keep the yogurt, there were baby roaches crawling on... read more
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.