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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was a room with a bed that allowed us to sleep while in Austin. The key cards stopped working twice in the days we stayed there. This is the first trip and hotel stay I've had that happen. The pool was too cold to use and not cleaned well. The room had dirty towels and a washcloth in it the day i checked in. The door allowed light in at the bottom and cracks through the side showing it's not well maintained. The room itself is badly in need of an overhaul. If Austin hadn't been so booked up for the eclipse, 10k, and CMT a... read more
Business response:
While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerely, LQ Customer Care
Needs some TLC The whole place is in serious need of upgrading and cleaning. Exterior walkways are dirty with loose plaster, same with the elevators, and only one ice machine was working. The place just feels neglected, like nobody cares. The staff was good, the room itself wasn't bad, and the location was good.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Fair
This hotel should not be advised and is a disgrace to the Wyndham group. Rude staff, wet carpet from air conditioning wh The location is dangerous, the room was dirty, smelt, fridge not working and no housekeeping in 8 days and rude staff. Absolutely nothing
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Un asco de hotel ¡No lo recomiendo! Únicamente la ubicación.
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
Muy malo Muy malo en la recepción nadie nos ayudó a comunicarnos en español nada más decían que hablaban inglés El servicio sanitario estaba malo y nunca lo areglaron lo reportamos , todos los días que estuvimos nunca se limpió la habitación también reportamos el segundo dia que no se nos limpió y sin embargo los demás días no se limpió , pedimos papel higiénico porque se nos acabó y tuvimos que secarnos con paños sucios
Business response:
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, LQ Customer Care
Fair Parking
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
não recomendo maquinas de gelo nao funcionam. secador do quarto nao estava lá. estacionamento é pago e achei caro( 40dolares), café da manhã ruim como em todos os outros da rede de hotel. nao tem microondas nem minibar no quarto. localização
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
Disappointing
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.