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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor It was super dirty and the daily charge for the parking. The a/c
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
Excelente ubicación, no lo recomiendo si quieres un lugar limpio y atención de calidad La habitación no se había limpiado previo a Mi check in, había pelos en una de las camas, en la tina, el piso estaba visiblemente sucio, sin aspirar. Solo nos había provisto de un shampoo, no había jabón. Escribí solicitando un reembolso parcial pues el primer día no me pude bañar estando la bañera sucia y no me respondieron. Ignoraron mi mensaje. Su ubicación
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Wife doesn’t want to stay here again. Plumbing; both the sink and the shower drains were very slow. Wife did not like that at all. Close to UT where daughter attends.
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Old and dirty Old and dirty Old and dirty
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Filthy It’s FILTHY! There was a used sock in one of the drawers when i arrived. Place is run-down, the pool was dirty, it’s truly awful. Location is amazing.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Friendly staff and great location but the rooms are disgusting. We initially changed suites because the first rooms shower had been running and the room smelled like mold + noticeable stains on the couch. They upgraded us to an apartment suite at no charge but the new room was also filthy. Kitchen not cleaned, trash still there, every dish covered in food, the kitchen/bathroom light constantly flickered, the padlock seems to be held together with glue, hole in the walls and no comforter on the bed. The bathroom also had rais... read more
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Pay more and go somewhere else Very basic with poor upkeep. Mold around bathtub. No tissue or extra toilet paper. A real dive. A typical Motel 6 is much nicer. 1-star would be generous. Our Uber driver warned us it was not in a good area. Close to the Texas Capitol.
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations. Respectfully, LQ Customer Care
Did not stay It was nasty! We did not stay. I have pictures of you would like. Disgusting The staff
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
It felt dirty The room seemed like it hadn't been vacuumed in weeks. The whole hotel was extremely run down and hasn't had repairs in a long time. Staff was very friendly.
Business response:
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future. Respectfully, LQ Customer Ca... read more
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.