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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No sé si regresaría La limpieza del lugar deja mucho que desear, me quede tres noches y en ninguna de las ocasiones fueron a realizar la limpieza o retirar la basura, tampoco fueron abastecer los productos del baño (como papel de baño o jabón), al momento de prender el aire acondicionado del cuarto olía muy mal tanto que preferimos morir de calor con tal de no prenderlo. La ubicación es excelente, se puede llegar a varios lugares caminando y esta cerca de algunas zonas de interés.
Business response:
"Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see... read more
Very Poor roaches, mold. location
Business response:
"Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see... read more
Disappointing
Bad
Disappointing
Not fit for human’s Horrible property. Rooms smelled like someone died in them, and the lighting was flickering and drab. Smell was throughout the entire hotel. Tried 2 different rooms before cancelling and leaving all together. No one should stay here. The front desk worker was nice
Business response:
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care
Poor Nothing Room smell like mold , restroom are not clean at all, bedding was not wash and pillow case had blood stain.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Cher pour la prestation proposée.... La propreté limite, la vétusté et l'état de la salle de bains. La place de stationnement payante, et le petit déjeuner vraiment minimaliste. L'emplacement, pratique, accessible et facile pour se rendre au Circuit des Amériques en voiture.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
A conveniently located stay in a somewhat unloved hotel... An unusually low price for an Austin hotel, together with a very central location is a foreboding combination that should prepare even the most naive gap year traveller for this to be, er.... a little rough around the edges..... My room was fine and comfortable but the hotel's overall feel is scruffy and the hallway carpets are in need of replacement or at least a very deep clean. I initially thought I'd walked into the goods service elevator by mistake, but no, this... read more
Business response:
Thank you for choosing La Quinta Inns and Suites, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.