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La Quinta Inn Denver Northglenn
- Hospitality
- Westminster, CO
About this business
Location details
345 W 120th Ave, Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Property Garbage bin facing our doorunder stairs in blocked off walkway with wall boards and yellow tape Carpet in room needs replacing spotted Location
Business response:
Dear Rosanne, Thank you for you valuable feedback. We are looking forward to updates both inside and out in the upcoming months. We hope that you will consider trying us again in the future.
It was not what we were expecting. The pictures were showing something else. The cleanness could have been better. People were smoking weed and making our room stink. Going outside to the car we didn’t feel safe because people were outside starring Breakfast was good. The location wasn’t as expected
Business response:
Dear Becky, We regret to hear that your stay did not live up to your expectations. We apologize for other guests who made you feel uncomfortable. We are working hard to make improvements around our property . We hope that you will consider us again in the future.
Bad
Bad
Bad The lady at the front desk was rude! Did not tell me there was half power in the rooms until I almost paid for the night there. Refused cash. Was rushing me. The location I guess
Business response:
Thank you for taking the time to write a review. I am sorry for any issues that you experienced during your check in. The area was experiencing power issues for a short period of time. I apologize for any misunderstandings and that our property requires a credit at check in. I will share this feedback with my front office team who I know will work hard to make improvements.
Won't be back Exterior needs uplift. Color needs to be changed. Saw alot of rust espe on the hand rails. Lever for shower needs to be fixed. Hard to pull up to prime shower function. Water still coming out of faucet Rate
Business response:
Dear Richard, Thank you for taking the time to write a review. We apologize for any issues that you experienced during your stay with us. We are looking forward to renovations in the very near future.
Very Poor
Wouldn’t book again Bad bag breakfast. Checking always very busy need additional help. Didn’t realize at booking I would have an outside room with an extremely long walk to front. Did mind no room cleaning but when trying to get extra towels etc had to wait very long because the front desk person was fast and good but she needed extra help due to the circumstances. Should have already restarted hot breakfast by now Rooms were clean and comfortable
Business response:
Dear Patricia Thank you taking the time to write a review. We are doing our best to be properly staffed. We apologize for any inconvenience that you experienced during your stay.
Be better and RUDE CUSTOMER SERVICE The fact they don’t put details on the site about payments options! I got told with a lot of attitude about a policy about my card that I was never informed about even though I had called this property THREE TIMES and was told by the staff that my card was okay and good to go.. got to the property and had a crying fit because the lady at the front desk wouldn’t let use my card and told it was a policy BUT AGAIN I WAS NEVER TOLD THAT POLICY WHEN I CALLED THREE TIMES AND ASKED!!!! I then got... read more
Business response:
Dear Marissa I am very sorry for any misinformation you were provided regarding our credit card only policy. I understand your frustration and disappointment this must have caused you. I apologize if you called and spoke to someone at our property directly and were told that we took your PayPal reload card. Unfortunately, this card is not a credit card as stated that is needed on the website. Again, I apologize for any misunderstanding and if you felt my clerk less than helpful in taking care of the situation.
Frequently asked questions about La Quinta Inn Denver Northglenn
How is La Quinta Inn Denver Northglenn rated?
La Quinta Inn Denver Northglenn has a 3.3 star rating with 4,097 reviews.
When is La Quinta Inn Denver Northglenn open?
La Quinta Inn Denver Northglenn is closed now. It will open tomorrow at 9:00 a.m.