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La Quinta Inn Denver Northglenn
- Hospitality
- Westminster, CO
About this business
Location details
345 W 120th Ave, Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pleasant I paid extra for the breakfast and the hotel did not serve anything at all . During a blizzard where it was impossible to even order food I love the La Quinta inn stayed at a few different ones nice places .
Business response:
Thank you for recent stay with us. I am sorry for any confusion regarding breakfast being served during your stay. We don't charge extra for breakfast , our rates are lower because at this time we're not serving breakfast. I apologize and understand the inconvenience and frustration this caused you. I truly appreciate your feedback and we hope to being serving breakfast again very soon.
Not even close to being what I expected No refrigerator or microwave in room, never got any cleaning service Not much
Business response:
Dear Ronald, We regret to hear that your stay did not live up your expectations. Our hotel as well as many others are not offering daily cleaning services at this time. We apologize that this information wasn't shared with you at check in and apologize for any frustration or inconvenience this caused you. Should you wish to discuss your concerns in more detail, please feel free to reach out to the hotel directly.
Disappointing The outside stairs they were a falling apart I reserved my room 24 hours prior to my stay. All I asked for was a bottom floor room because I am on crutches. I didn’t ask for a handicapped room. Those stairs outside need a lot of repair. I almost landed on my face because of the the unevenness of the stairs. It also was snowing and wet. Please do me a favor for the next handicapped person to please make ever possible accommodations for them they aren’t asking for a lot for a hotel your size.
Business response:
Thank you for your valuable feedback regarding your stay. I am so sorry that for some reason at check in that you were not shown where our elevators are located on property. I understand how hard the stairwells would have been on you. I will share this feedback with my team so we make the necessary corrections for the next guests. Thank you again for sharing your feedback and we hope that you will consider us again.
Disgusting! The room was filthy & in bad repair (paint chipping off of the walls, ceiling & the tub). The sheets had stains on them. The room needed vacuumed. The vending machine near room were closed before posted hours. Nothing. There was no breakfast as advertised.
Business response:
Dear Heidi, We regret to hear of the issues you experienced during your stay with us. Please know that we take your comments seriously and will use them to help us make improvements. Thank you again for letting us know of your experience and we hope you will consider La Quinta again in the future.
Bad They never saved my reservation
Business response:
I am sorry for any confusion there was with your reservations. I see that you had reservations made to arrive 02/04 but that was cancelled. I see that you made new reservations to arrive on 02/05 and those were cancelled because the credit card declined. I'm not sure who you spoke to at the property , what day or time you called. We clearly had your reservation and I'm clueless as to why anyone at this property would tell you we didn't have it. If you would like to discuss this further , maybe I could get some more details a... read more
Fair There was there any outlets in the room to use for electronics
Business response:
Dear Rachelle, Thank you for your recent stay. I apologize that some of our rooms do not have the extra outlets needed for electronics. We are working to get more options placed in all rooms so that our guests are able to charge their electronics. We appreciate your feedback and hope you will consider us again.
Very Poor
Bad
Disability room...not I requested a room close to exit and/or door. My disability room was not close to exit/door. When staff showed me the location on map I asked for someone closer to exit. I was told no other rooms were available. I had stairs to climb. The plug for the coffee pot was UNDER the table. I would not stay here again or recommend this as a disability friendly facility!! The front desk staff personable.
Business response:
Thank you for taking the time to write a review. I am sorry to hear of the issues that you experienced. I understand how frustrating and disappointing this must have been for you.I would love to talk with you about your stay. I want to make sure that this review is for this specific location. Our rooms enter from the exterior and all disability rooms are on the lower floor. Since this is an anonymous review I am unable to locate your reservation to see your room type and any notes regarding your stay. I would love the opport... read more
Frequently asked questions about La Quinta Inn Denver Northglenn
How is La Quinta Inn Denver Northglenn rated?
La Quinta Inn Denver Northglenn has a 3.3 star rating with 4,097 reviews.
When is La Quinta Inn Denver Northglenn open?
La Quinta Inn Denver Northglenn is closed now. It will open tomorrow at 9:00 a.m.