This profile has been claimed by the business owner or representative.
La Quinta Inn Denver Northglenn
- Hospitality
- Westminster, CO
About this business
Location details
345 W 120th Ave, Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wouldn’t book again Bad bag breakfast. Checking always very busy need additional help. Didn’t realize at booking I would have an outside room with an extremely long walk to front. Did mind no room cleaning but when trying to get extra towels etc had to wait very long because the front desk person was fast and good but she needed extra help due to the circumstances. Should have already restarted hot breakfast by now Rooms were clean and comfortable
Business response:
Dear Patricia Thank you taking the time to write a review. We are doing our best to be properly staffed. We apologize for any inconvenience that you experienced during your stay.
Be better and RUDE CUSTOMER SERVICE The fact they don’t put details on the site about payments options! I got told with a lot of attitude about a policy about my card that I was never informed about even though I had called this property THREE TIMES and was told by the staff that my card was okay and good to go.. got to the property and had a crying fit because the lady at the front desk wouldn’t let use my card and told it was a policy BUT AGAIN I WAS NEVER TOLD THAT POLICY WHEN I CALLED THREE TIMES AND ASKED!!!! I then got... read more
Business response:
Dear Marissa I am very sorry for any misinformation you were provided regarding our credit card only policy. I understand your frustration and disappointment this must have caused you. I apologize if you called and spoke to someone at our property directly and were told that we took your PayPal reload card. Unfortunately, this card is not a credit card as stated that is needed on the website. Again, I apologize for any misunderstanding and if you felt my clerk less than helpful in taking care of the situation.
Bad Very dated and our room was by an elevator so I got no sleep what so ever...also this is more of a motel than a hotel Good location
Business response:
Dear Brandon, Thank you for taking the time to write a review. I apologize for any noise and disturbance you experienced being next to our elevator.
unpleasant this property is filthy. it needs to be razed clean up the property in every way. it looks like it is a condemned building. I consider it to be in the category of a motel Ridiculous. the 1st room had no cable, 2nd room smelled like dog and urine badly, 3rd room smelled of cigarette smoke. the entire property was filthy old and many section were blocked off by cardboard and caution tape. Elevator smelled horribly. I called the desk for fresh towels I had to go get them from the front desk. The receptionist told me ... read more
Business response:
Dear Nancy, We regret to hear that your stay did not live up to your expectations. I understand the frustration a room move causes during a guest stay and I apologize for the maintenance issues that you experienced. I 'm sorry that we are preparing for exterior renovations and certain areas were closed off during your stay with us. We apologize for any inconvenience this may have caused you during your stay. We value your feedback and will use it to help us make improvements.
Nightmare check in!! Service was terrible between these and booking.com, I was back and forth for over an hour trying to just get in the room I paid for! Room stank of smoke, although it's claimed to be smoke-free?? Pillows were filthy. Location to I-25 and check out.
Business response:
Thank you for taking the the time to write a review. I am very sorry to hear of the issues that you experienced.If you would like to share your concerns in more detail with us please call the hotel directly and ask for the general manager.
It was ok Most of the room was ok but the TV did not work finally got a different room the following morning . Very hard to get into the shower. Not very handicap friendly
Business response:
Dear Cathy, We regret to hear that your stay did not live up to your expectations. I 'm very sorry to hear of the issues that you experienced and the trouble you had accessing the shower in your room. We value your feedback and I will share this with our corporate offices.
Disgusted. Lack of care for customers and their safety. I called in to make a reservation and made a huge trip to this location just to be turned away at the front desk at 9 pm because they don't accept cash.
Horrible stay left a day early No clean towels Room wasn’t serviced after asking for two days Nothing your staff sucks
Business response:
Dear Jovana, We regret to hear that your stay did not live up to your expectations. I apologize for any confusion there was with room service requests. I will share your feedback with my team who I know will work harder to make sure they're communicating and taking care of guest requests
Bad Nope Nothing
Frequently asked questions about La Quinta Inn Denver Northglenn
How is La Quinta Inn Denver Northglenn rated?
La Quinta Inn Denver Northglenn has a 3.3 star rating with 4,187 reviews.
When is La Quinta Inn Denver Northglenn open?
La Quinta Inn Denver Northglenn is open now. It will close at 6:00 p.m.