This profile has been claimed by the business owner or representative.
La Quinta Inn Houston Cy-Fair
- Hospitality
- Houston, TX
About this business
Location details
13290 FM 1960, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Stinky rooms, poor customer service Never were offered the breakfast. Rooms stink to cigarette. Felty and not really hot water to say the least.
Business response:
Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
No recomendaría el alojamiento Las fotos que aparecen son totalmente deferentes a la realidad, es sucio, hay muchas personas raras y que pelean todas las noches, fuman marihuana, el desayuno nada que ver es una leche con cereales. La ubicación era un poco buena.
Business response:
Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. I also apologize if you saw any erroneous photos online. They are correct on all sites under our control. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
Very Poor Was not expecting La Quinta to be in such poor shape and a hotel for street people Leaving
Business response:
Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways at our always-improving hotel. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager
Bad
Bad Horrible staff , horrible unclean , broken down location, Never stay here for the love of God.
Business response:
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, Hotel Manager
Bad
Senior Analyst, The quality of the motel was poor and the service was poor at best. The front desk service. The front door of the room didn't luck. Breakfast was cereal and toast, not much of a breakfast! Not much of a choice unless you like cereal for breakfast.
Business response:
Dear Guest, Thank you for your review and staying at the La Quinta Inn by Wyndham Houston Cy-Fair. We appreciate your feedback. Please allow me to offer our apologies for the inconveniences that impacted your stay. Your observations have been taken up by a team for verification and necessary actions. It shall be our endeavor to offer a fantastic experience to all our guests, but regret that this was not case with your stay. It you would like to get away in near future, I shall personally assist you to ensure that you get a f... read more
Bad Low water pressure, sink would not drain, fridge didn’t work. Location was close to my event
Business response:
Dear Guest, Thanks for your comments. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Manager
Very disappointed Asked for towels cause there was only one in the room for 4 people and couldnt get any at all even asked the cleaning lady and she said they didn't have any towels just wash cloths and hand towels. Doesn't even look like they clean the rooms Never told about breakfast or what time was check out
Business response:
Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn Houston Cy-Fair
How is La Quinta Inn Houston Cy-Fair rated?
La Quinta Inn Houston Cy-Fair has a 2.9 star rating with 2,327 reviews.
When is La Quinta Inn Houston Cy-Fair open?
La Quinta Inn Houston Cy-Fair is closed now. It will open tomorrow at 12:00 p.m.