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La Quinta Inn Houston Cy-Fair
- Hospitality
- Houston, TX
About this business
Location details
13290 FM 1960, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Pésimo lugar Seguridad, no puede ser que te roben en el estacionamiento y el hotel no tenga cámaras o un personal de seguridad Pésimo lugar, la habitación apestaba a cigarro y marihuana, muy sucio el lugar, además de eso En el estacionamiento me robaron los faros de mi camioneta No hay seguridad Ni cámaras Pésimo lugar
Business response:
Dear Guest, Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very serious and if necessary we will take immediate action. Sincerely, Hotel Manager
All in all I would never stay at this location again The hotel was not a newer one and there was so much trash in the parking lot. The room had no microwave or a fridge was extremely disappointing. The tub was very dirty and didn’t look like anyone cleaned it plus there was red stuff on the bathroom door and wall The bed was comfortable
Business response:
Dear Valued Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, Hotel Manager
Disappointed Hotel was old, needs to be remodeled and update rooms. I have stayed at La Quinta Inns many times and did not meet expectations.
Business response:
Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways at our always-improving hotel. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager
Bad Nothing at ALL also Pizza Hut won’t deliver to this location for safety reason wow! Nothing it’s scary we literally came to our room and never came back out
Business response:
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we’ll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager
Bad
Don't stay here The ac doesn't stay on. I like to sleep at 65° or so. AC turns on to cool room for 90 seconds and shuts off for 5 to 7 min. I am in menopause and have frequent hot flashes. I was sweating thru the night because of uncooperative AC. Other residents stood on balcony talking loudly until 2 am! They weren't the type of people I felt comfortable asking to be respectful of others sleeping. There are a LOT of transient looking people in and out of rooms. Many people dirty, full of tattoos and one character walking a... read more
Business response:
Dear Guest, Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very serious and if necessary we will take immediate action. Sincerely, Hotel Manager
Bad Nothing, i never been in a place that disgusting, nasty and discomfort like a that place, I'm so disappointed how they La Quinta represent the place..besides the smells in the rooms is literally someone is cooking curry and boulion near your bed, the couples next to us it is fighting all night, her vocabulary is like a sailor, she is so aggressive and slammed the door like a million time, she is doesn't care about anyone...it is the most horrible experience we have in a long time...
Business response:
Dear Arlenn, On behalf of our entire team, I would like to apologize for not matching to your expectations. Your satisfaction is important to us and we will be using the feedback to ensure we offer a better experience for guests in the future. Every possible action will be taken to set things right, so that you can have a superior experience next time. I hope that you will consider staying with us again Sincerely, Hotel Manager.
Front desk service was awful. I got this room for my son and gave credit card while reserving the room. He had issues checking in and it took him an hour to check in because we reserved the room for him. The man on phone could not communicate what he needed to me by phone and kept helping other customers instead of my son. We were in town for a wedding and my son was late because he couldn’t get into his room and change his clothes. Room was fine. Slept in and didn’t eat breakfast.
Business response:
Dear Kaleb, My apologies for the lack of professionalism with our staff. I understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn Houston Cy-Fair
How is La Quinta Inn Houston Cy-Fair rated?
La Quinta Inn Houston Cy-Fair has a 2.9 star rating with 2,327 reviews.
When is La Quinta Inn Houston Cy-Fair open?
La Quinta Inn Houston Cy-Fair is closed now. It will open tomorrow at 12:00 p.m.