This profile has been claimed by the business owner or representative.
La Quinta Inn Houston Cy-Fair
- Hospitality
- Houston, TX
About this business
Location details
13290 FM 1960, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Horrible. We got there around 4 and stood in the lobby for over 30 minutes before being helped by the front desk not to mention there was police in the lobby because they had locked another customer out of their room, and another had booked 2 rooms which the guy behind the counter said there was only 1 room and he would have to call the people he booked with to see why there was only 1 room. It took them an addition 10 minutes to decide which room to give us and it wasn't even clean and we had to wait 30 minutes for it to be... read more
Business response:
Dear Guest, We are very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will ... read more
Scam, false advertising, lights didn't work, air conditioner didn't blow cold air, not covid friendl Bedroom, bathroom, lights, staff, location Nothing
Business response:
Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
Sucio El desayuno esta muy incompleto, las habitaciones con olor a cigarro, baño muy sucio y deteriorado, instalaciones reducidas y áreas comunes sucias.
Bad
I got ate by bed bugs I got ate by bed bugs N/A
Not worth it The towels were real rough, the room had a funny smell to it, surfaces in the room felt sticky, pillows were very flat, didn’t realize there wasn’t a microwave or small fridge like most hotels and needed it to warm my baby’s milk, and there was only decaf coffee in the room The stray fluffy cat
Poor
Wouldn't stay here again. Charged $30 for dogs when advertised as free. Breakfast was very poor. Worst La Quinta I have ever stayed in. No Kleenex and super small size of soap. Room was nice and clean.
Business response:
Hello jack & Cheryl, I am sorry to learn about all the inconvenience you had to endure. My sincere apologies. We understand your experience and realize your feelings of disappointment. Our team has taken serious note of your observations and all the issues will be investigated and take appropriate actions. Request your understanding. You will have a nice stay next time. Sincerely, Hotel Manager.
BEFORE paying at check-in, ask to see your room. The "No refund after check-in" policy is enforced. This substandard La Quinta franchise is run as if it were located in a 3rd world country and the substandard room accommodations have appeared to escape the notice of Corporate La Quinta. Our extended family has stayed at La Quinta at other locations but this particular location is well below par. The two rooms we had reserved smelled of smoke and other unidentifiable scents...the carpet is very old. One of the rooms had black... read more
Frequently asked questions about La Quinta Inn Houston Cy-Fair
How is La Quinta Inn Houston Cy-Fair rated?
La Quinta Inn Houston Cy-Fair has a 2.9 star rating with 2,327 reviews.
When is La Quinta Inn Houston Cy-Fair open?
La Quinta Inn Houston Cy-Fair is closed now. It will open tomorrow at 12:00 p.m.