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La Quinta Inn Houston Cy-Fair
- Hospitality
- Houston, TX
About this business
Location details
13290 FM 1960, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad There were a lot if sketchy people walking around. Even though the Pool was closed kids were hopping the fence to swim. The place is very run down. The outside needs painting. The stairwell doubled as a trash bags drop off. I picked a non-smoking room and it reeked of smoke. There were ashes on the nightstand! Someone's luggage was thrown in the parking lot not sure if they were broken into. When I was walking to my room with my daughters (it was only us 3 girls) there was a man sitting in the stairwell! I tried to cance... read more
Business response:
Dear Aranda, We are very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we wi... read more
Bad
Fair
Gross. Disgusting stains on the floor, walls, and bed. Had to go but a sheet and blanket to lay on. It was the ONLY hotel with availability.
Business response:
Hello Megan, I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager
It was cool. There was no bathroom rug, the cold water took a while to turn hot, and there were no small face towels. The cleanliness
Business response:
Hello Tajah, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects . Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
Horrible Parece hotel de paso Limpieza deficiente. Hotel en mal estado, mal olor en las habitaciones. Sin mantenimiento. No volvería nunca ni lo recomendaría
Business response:
Estimado Dagmar, En nombre de todo nuestro equipo, me gustaría disculparme por no cumplir con sus expectativas. Su satisfacción es importante para nosotros y utilizaremos los comentarios para asegurarnos de ofrecer una mejor experiencia a los huéspedes en el futuro. Espero que considere quedarse con nosotros nuevamente para que podamos tener otra oportunidad de brindarle una experiencia superior. Atentamente, Gerente del hotel.
0/10 do not recommend Everything Hotel was dirty and horrible. Graphite on the walls and bugs in the bed.
Business response:
Dear Kesha, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. All the problem areas will be investigated to take appropriate actions. Request your understanding and considering future visit Truly Yours, Hotel Manager.
Bad Rooms were are old outdated spray paint it's all over the wall riding all over the pillows it was just nasty bad experience
Business response:
Dear Louis, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.
DO NOT BOOK WITH THIS HOTEL I booked hours prior to arrival for a 2 rooms for my family. Traveled 4 hours and when we arrived our room was booked already..i asked the staff and he said the owner just cares about money he will rent your room out even if ur booked if another personal arrives before you...he is a POS that just cares about money.. Staff guy was cool
Business response:
Dear Rafael, Thank for the stay and the comments. It is pretty serious and we never condone such things. The matter will be investigated and strictly acted upon. Anyway, our apologies for all the inconveniences. This is an uncommon occurrence, Request your understanding and continued patronage. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn Houston Cy-Fair
How is La Quinta Inn Houston Cy-Fair rated?
La Quinta Inn Houston Cy-Fair has a 2.9 star rating with 2,327 reviews.
When is La Quinta Inn Houston Cy-Fair open?
La Quinta Inn Houston Cy-Fair is closed now. It will open tomorrow at 12:00 p.m.