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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Bad atención del recepcionista (hombre) en la noche. mal educado y hasta nos tiraba las llave. no prende la bocina y no se escucha a través del cristal. habitación sucia e incluso habían cosas de huésped anterior en gavetas. manchas en baño y alfombra sucia. tuvimos problemas con las tarjetas desde el siguiente día Am . quedaron en arreglarlas en diferentes ocasiones y nunca las arreglaban. cada vez q salía tenía q buscar a un empleado para que me abriera. hice varios reclamo y escribí pero no tuve respuesta. mis pertenencia... read more
Business response:
Hello Iveliz, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
Bad This place was so dirty , I’ve stayed at lots of hotels the walls , chairs and the bathroom cleanest awful !
Business response:
Hello Angel, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
Very Poor Not enough parking and what I stated above. They don't have the breakfast anymore and the gym is closed. We had to have someone open our room every time we got back to the hotel because the machine to make the keys wasn't working. They should've call someone to fix it.
Business response:
Hello Steve, Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we don´t always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.
Bad
It’s was okay not good just Nothing much to like The water was running all night. The lights kept on and off
Business response:
Hello ALFRED, It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Please do not hesitate to let us know if we could be of any help.
Fair
The most disgusting place that I have ever stayed in my life, by a mile. No accountability. Our key cards immediately didn’t work, and the receptionist said he saw us struggling on the cameras and came to unlock our door; he did not offer new key cards or another room or even try to fix it. The room was filthy, with stained carpet and bedding. Hair on the bathroom sink. One of the paintings had broken glass. The entire non-smoking room reeked of cigarette smoke. I lifted the bed to check for bed bugs or stains, and the mattr... read more
Business response:
Hello Alex, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our... read more
do not stay here. it was absolutely disgusting in our room and overall all over the hotel. broken furniture, dried up pee around the toilet, broken hairdryer falling off the broken tiles of the bathroom. mirrors were just plain dirty, the “sofa bed” was broken and hard. “cleaning staff” didn’t want to give us extra pillows and insisted that we used their dirty old decorative pillows. no. underneaths the “day bed” had crumbs and garbage from probably years like it’s never been cleaned up before. no microwave in room, no coffe... read more
Business response:
Hello Michelle, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place, we are doing our best with what limited staff we have available. Also working to keep from cross-contamination w... read more
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open at 12:00 p.m.