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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was the worst experience we found dirty underwear Mirrors dirty Don’t solve the problem Nothing extremely dirty
Business response:
Hello Carrillo, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Always better is possible. Waste of money The front desk personnel was very rude. They do not even Wear a Uniform or any kind of Proper cloth. They were like people on the street. They dont let me use elevator to carry the luggages and they did not help. There was no housekeeping service during my 4 night stay. The internet connection was a huge problem. I lost connection in every 20-30 minutes. Hotel was near the metro Station and easy to reach Manhattan with a single train (no 7)
Business response:
Hello Ali, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,
It has grown from good to bad as I had stayed in this hotel about four times. No breakfast offered as stated on their website. The room was not cleaned all through 2 days. I was told nothing could be done, when complained about the light in the room that was poorly lit. The response was bad. The bed was comfortable
Business response:
Hello Kayode, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and your comments about our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Will never return. The fact that my body is covered in insect bites after staying in this hotel. I have stayed in many hotels and have had this happen. If you want internet service go outside, doesn't work in room.
Business response:
Hello WILLIAM, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to ... read more
Bad experience No breakfast, room keys don't work No breakfast, room door card keys were not working, I complaint but saw que if guests at reception saying the same thing. Everytime you go out to room can't enter due to room key dont work.... Reception guy will come to open your room everytime and it's really bad experience
Business response:
Hello Farhan, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior... read more
room was soo dirty and full with dust. can’t breathe cleanliness location
Business response:
Hello RAFIQUL, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
Bad moldy bathtubs bad parking rats in parking lot no elevator accessible nothing
Business response:
Hello Nga, Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we don´t always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.
Horrible Pésima atención en el front desk y el hotel muy mal mantenido. La cerradura del baño dañada, mi esposa se quedó encerrada en el baño más de media hora. Nada recomendable Nada en lo absoluto
Business response:
Hello BOLIVAR, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Te defraudaras parece que los huespedes no les importan La limpieza y el servicio al cliente La ubicación
Business response:
Hello Edward, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open at 12:00 p.m.