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La Quinta Inn San Antonio Brooks City Base
- Hospitality
- San Antonio, TX
About this business
Location details
3180 Goliad Rd, San Antonio, TX, 78223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair while eating breakfast the staff there made it uncomfortable as if they were just checking to see what we got
Very uncomfortable I booked a king room expecting comfort and the bed was very uncomfortable. Half way through the night the room started smelling like vehicle exhaust fumes because it was on the ground floor and the parking spaces are so close to the a/c units. I will NOT be returning to this place. It's easy to find and it was clean. There's plenty of places to eat and shop right down the street.
Business response:
Luis, I was happy to hear you found our staff friendly and our location convenient and clean. I appreciate the kudos regarding our close proximity to places to eat and shop. Our bedding is scheduled for upgrades so I hope you find your way back to us. Sincerely, Cynthia E GM
I will never stay at that location again. See above! Besides the check in and the check out there was very little to like. From the time we got back to our room till 3AM in the morning we were harassed by a group of young people knocking and banging on the door. We did let the front desk know twice but even with security checking it did not help at all. We hate that this happened on your location but we have never had that kind of situation before and we hope to never have it again. Hope letting you know will prevent this fr... read more
Business response:
Maria, I apologize for the unruly group that you came across we did report them to the authorities that dismantled them. We thank you for bringing this to our attention for corrective action. I will certainly address these concerns with our team moving forward so that this does not happen again to our guests. Sincerely, Cynthia E GM
Very dissappointed at the almost double rate hike for an additional night. Looks bad on La Quinta. Overall property was not very nice. Run down a little. Time to update. Worth under $85 a night. Definately not a $145 a night hotel.
Business response:
Jared, I was disappointed to hear you felt our room and price value was not to your liking. I can assure you because of the high demand days we are at or similar to what other hotels offer nearby. We have updated our rooms with new paint, carpet, and linens. I hope to consider using our hotel at another time. Sincerely, Cynthia E GM
Fair
A nightmare. I had fleas in the first room. My husband and son were covered in bites. Our clothes were covered in bugs. The staffed were unapologetic and just gave us another room did not ask questions and were so rude and didn't even care to ask what the problem was. such an awful experience. I wish I could have my money back. The worst experience I have ever had at a hotel.
Business response:
Jaime, Our sincere apologies on falling short of your expectations. We do strive to provide excellent service and I apologize that we dropped the ball during your stay. The room had been inspected and treated as a precaution that this does not happen to any other guests. I hope that you will give us another try if future plans bring you back to San Antonio again Sincerely, Cynthia E GM
Very Poor Not clean No think
Need Assistance!!! The AC wasnt working properly - had too much humidity in the room. did not sleep well at all!!!! The smoke alarm went off at 4:30 in the morning!! I complained to the hotel and send an email to Booking.com but no one has done anything about it. I spend almost 200$!!!! for this room and it was NOT worth it! I liked that it was close by to downtown and Fiesta
Very Poor Incompetent desk staff
Frequently asked questions about La Quinta Inn San Antonio Brooks City Base
How is La Quinta Inn San Antonio Brooks City Base rated?
La Quinta Inn San Antonio Brooks City Base has a 3.9 star rating with 3,550 reviews.
When is La Quinta Inn San Antonio Brooks City Base open?
La Quinta Inn San Antonio Brooks City Base is closed now. It will open at 12:00 p.m.