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La Quinta Inn & Suites Alvarado
- Hospitality
- Alvarado, TX
About this business
Location details
1165 US-67, Alvarado, TX, 76009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not terrible The first room had mold where the refrigerator was. They Changed my room which was very nice except beside the fridge was so thick with dust, the sink was cracked, there was mold in the caulk around the tub. There were public hairs in the tub and dust on top of both head boards. They didn't have decaf coffee out all 3 days. They did make some each day I ask. The breakfast was fair. The staff were all very nice.
The staff was great but the rooms could use some work. The room was not very nice. Could use some updating. The staff
Business response:
"Thank you for sharing your feedback. We're so glad to hear that our staff made a positive impact during your stay. We truly appreciate your comments regarding the room, and we're sorry it didn't meet your expectations. We’re currently working on updates and improvements, and we hope to have the opportunity to welcome you back with an enhanced experience in the future."
The stay was short as we had come to visit with relatives in Venus, but the hotel was fine. Definitely improve on your breakfast. The bed was pretty hard for me too. The breakfast was very slim. There was nothing hot except the coffee. No eggs, just a bagel? I was disappointed in the breakfast as it was touted as a "full breakfast".
Business response:
"Thank you for sharing your feedback. We’re sorry to hear that the breakfast didn’t meet your expectations. We strive to offer a variety of options, and we will look into expanding our breakfast offerings to better meet our guests' preferences. Additionally, we regret that the bed wasn’t comfortable for you—comfort is important, and we’ll review our bedding to ensure we provide a more restful experience. We appreciate your input and hope to have the chance to improve your experience on your next visit."
Bad
Very Poor
Fair Bed was hard and the room was very humid even with ac down and the breakfast was limited and poor
Business response:
Our apologies for the bed not being comfortable for you. If you would like to change rooms please, feel free to visit the front desk and let them know you would like to move to another room they will be glad to assist you. We appreciate the feedback.
Fair Beds were very uncomfortable. The front desk could not get our room cards to work in the beginning. shower didn't seem to have a lot of pressure.
Not very welcoming. There was a female staff person who said a dog was barking on the floor above ours. She reported our dog as the one barking but we were on the floor below the one where the dog was barking. A male staff moved toward our dog in a hostile manner to show he believed it was our dog barking. We reported this attitude at checkout. We'll never stay at this hotel again. The breakfast was good. It was tasty and hot.
Business response:
We apologize for the inconvenience of the miscommunication, and misunderstanding about the pet we here love all of our furry friends and want to make sure that they feel just as comfortable as our guests I would like to do a follow-up with you regarding the incident, and hope that you will reconsider giving us another chance to rectify this issue, as well as thank you for the compliment on our breakfast service
Bad We had multiple rooms, all smelled of smoke and the bed were hard as a rock. As soon as we open the door and took three steps into the room you immediately could smell the cigarettes. Thought maybe it was only our room by after checking with others theirs was the same way. We were only there for 10 minutes and that included checking out and we found a different location to start at.
Business response:
We are so sorry that this happened. It is so frustrating when guests smoke in the hotel, even though they pay a hefty fine, some will still do it. When this happens, they do not understand that all floors and rooms can smell it. We hope to serve you better in the future.
Frequently asked questions about La Quinta Inn & Suites Alvarado
How is La Quinta Inn & Suites Alvarado rated?
La Quinta Inn & Suites Alvarado has a 4.3 star rating with 2,107 reviews.
When is La Quinta Inn & Suites Alvarado open?
La Quinta Inn & Suites Alvarado is closed now. It will open at 12:00 p.m.