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La Quinta Inn & Suites Alvarado
- Hospitality
- Alvarado, TX
About this business
Location details
1165 US-67, Alvarado, TX, 76009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Fair
n/a zero privacy n/a
Business response:
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Alvarado.
Poor
Fair
Clean stay The website didn’t say the pool was down I was gna stay w a cousin but bc we wanted to swim we went to hotel once we got there was told pool was closed so sent money for nothing Staff was nice and welcoming the room service girl gave me restaurant ideas very nice and personable
Business response:
Thank you so much for your kind words about our staff. We are sorry about the pool, but we could not open the pool because we are remodeling it and we have to wait until it gets inspected. We hope to see you again in the future.
I would choose another place when we turned back the bed to go to sleep we found the sheets were dirty and stained. Location was good, staff were okay
Business response:
Thank you for your candid feedback. I am very sorry to hear that you found a stain. Please note that this information has been passed on to our laundry staff. Despite this, we hope to be able to welcome you back on a return visit to Alvarado.
I would never stay at this motel again. I requested a wheelchair room with a roll in shower, I was told by the manager that only one room had a roll in shower and they rented it by the week or month. The morning we were to leave I noticed small black spots under sheet at foot of husband's side of bed. He had red spots on his ankle. I believe the place has bedbugs. I had a made this reservation a month in advance to insure a wheelchair room for my husband. The breakfast was good. Food was hot.
Business response:
Thank you for your review, we do appreciate your feedback. I so apologize, that you were not accommodated to meet your needs. We do have several rooms that are ADA equipped, however only one room has a flat shower pan. Please always call the front desk for booking when you have special needs. We hope to serve you better in the future. GM
Bad customer service The manager Jawed is awful and dishonest. He refused to send my items even after sending him FedEx prepaid sticker. He did not have any curtsy to put the items in a small box for shipping. I waited for more than two weeks and now gave up. Nothing
Business response:
Good morning, I am sorry that you are dissatisfied with your experience here at La Quinta Inn. Our policy clearly states that "The property is privately owned and management reserves the right to refuse service to anyone, and will not be responsible for injury or accidents to guests or loss of money, jewelry or any personal valuables of any kind." Despite this clause, our general manager still did his best in returning your lost items to you. It is not our responsibility to manage the lost belongings of guests, yet we still ... read more
Frequently asked questions about La Quinta Inn & Suites Alvarado
How is La Quinta Inn & Suites Alvarado rated?
La Quinta Inn & Suites Alvarado has a 4.3 star rating with 2,107 reviews.
When is La Quinta Inn & Suites Alvarado open?
La Quinta Inn & Suites Alvarado is closed now. It will open at 12:00 p.m.