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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Breakfast a disappointment. Pros: New and clean Cons: breakfast Location: Hard to find on GPS - had to call for a different address to enter. The breakfast was a little disappointing - They ran out of several things and when asked about it, they said there was no more available. Then a few minutes later I saw them bring the item out for someone else. Also, no coffee available. Not acceptable. If you are going to offer breakfast, then keep it well supplied.
Auburn Pros: New hotel, very nice rooms. excellent breakfast room and food. Cons: Front desk person who checked us in seemed confused, and an error was made during our registration. Very pleasant stay (2 nights) while visiting family in the area. Conveniently located on Hwy 18.
These people are illegal and they're thieves. Went into my room when I was out shopping, stole $400 cash from the nightstand, some family valuables, and lied and concocted a false story in order to kick me and my wife out. Then Expedia acts as if they can do nothing about the situation, especially being that I paid Expedia for the room. Wouldn't even carry us over for a room for the night.
Business response:
Hello Mr. Bailey, Thank you for sharing your feedback. We would like to clarify several inaccuracies in your review. You stayed with us for three nights. On the third day, your room was scheduled for a mandatory full-service cleaning, which was explained to you in advance. When our housekeeping staff entered the room, they discovered evidence of smoking, including a strong cigarette odor, burn damage to the linens, and illegal substances. The room also required extensive cleaning due to its condition. At no time did our staf... read more
I spent over $400 to stay a total of 2 days at this hotel my husband and I rented a suite here the first day we had a family emergency had to go help our daughter with a medical emergency with one of our grand kids so we never got to even see the inside of our room until around 1am the woman who helped us at the front desk had great customer service skills she was pregnant and a real sweetheart the second day we came down had breakfast and explained we were going to be staying another night we had to run a couple errands but... read more
Business response:
Hello Mr. Bailey, Thank you for sharing your feedback. We would like to clarify several inaccuracies in your review. You stayed with us for three nights. On the third day, your room was scheduled for a mandatory full-service cleaning, which was explained to you in advance. When our housekeeping staff entered the room, they discovered evidence of smoking, including a strong cigarette odor, burn damage to the linens, and illegal substances. The room also required extensive cleaning due to its condition. At no time did our staf... read more
Wow! We came for the drag races and couldn't get a room at our usual IHG hotel. Had to settle for this. We got there at 2 p.m., walked in, the gal looks up and says " check in's at 3. O.k, i realize that, we can come back, just letting you know we're here, and most hotels will check to see if there is availability. The other girl asked our name, looked it up, and said, oh yeah, you're pre paid. A room is ready. Cool! Grab a cup of coffee for the way up, EMPTY. Got on the elevator, and not exaggerating, it scared the bejesus ... read more
Business response:
Thank you for your feedback. While we understand that your stay did not meet your expectations Our standard check-in time is 3:00 PM. When you arrived at 2:00 PM, our staff confirmed that your prepaid reservation already had a clean room available and checked you in an hour early as a courtesy. We are sorry to hear that you found the building, room, and elevator unsatisfactory. Guest safety is our highest priority, and our elevator is regularly inspected and maintained in accordance with all required safety standards. Unfort... read more
The whole experience was horrible from check in to check out . Rooms were dirty ,we found soda bottle s half full behind a chair. The nightstand by the bed was broken and the drawers wouldn't stay closed. Will never stay there again. I even checked out and lost 200 dollars and found another hotel
Business response:
Thank you for taking the time to share your feedback. I’m sorry to hear that you were disappointed with your stay. We always take guest concerns seriously and appreciate the opportunity to address issues when they are brought to our attention. During your stay, we received different concerns regarding your experience from different conversations, and we regret that we were not given the opportunity to fully understand and address these concerns while you were still with us. Our team is committed to providing a clean, comfort... read more
Liked the coffee in the lobby with cookies available. Electricity cut off for many hours one night along with the elevator repair. Asked for compensation and was denied.
Business response:
We apologize for any inconvenience caused by the scheduled power outage organized by the city to carry out repairs in the neighborhood. All our guests were notified in advance in case they wished to make alternative arrangements.
No hot water in the shower
Business response:
Hi Sharona, Thank you for your feedback. We're sorry to hear you had difficulty with the shower during your stay. After you reported the issue, our maintenance team and I inspected the shower and confirmed that the hot water was working properly. On this shower, the handle must be turned fully to the left for the hot water to engage, and when we tested it, the water became very hot. We also called your room to offer to have our maintenance technician come up and demonstrate how the shower operates, but you declined the visit... read more
Our stay was disappointing overall. The room had a strong odor that smelled like a combination of cigarette smoke and mildew, which was noticeable throughout our stay. The hotel only had one elevator, and it was extremely slow and made loud clanking noises that made it feel unreliable. I booked a King Suite Apartment, but the pullout couch was very uncomfortable, and there were not enough pillows or bedding provided. When we requested additional pillows and blankets, we were told there were no clean pillows available, and no... read more
Business response:
Thank you for sharing your review with our team. We will ensure the room receives a thorough inspection and service to eliminate the odor you detected. We apologize for the limited additional linens we have on hand and hope that more will be added to our inventory. We look forward to providing you with a better experience one day.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.