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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
Please accept our apologies for the less-than-satisfactory experience you had at our hotel. We hope you will reach out to our team so we can better understand the actions we can take to ensure a positive stay for you in the future.
I've stayed at this hotel several times and this was my worse experience. I often book a room and never had any issue, this time I decide to book a suite and it was funky smelling and moldy. The bathroom was dusty especially the towel rack. I have pictures of mold in the bathroom. I have pictures.
Business response:
We apologize that your recent experience at our hotel did not meet your expectations. We would love the opportunity to provide you with a better stay in the future, one that aligns with the high standards you are accustomed to. We appreciate your feedback and are dedicated to making improvements.
Originally booked a room with two queen beds. Upon checking was told they over booked those rooms and would put me in a room with a king and a hid-abed. We discovered our room did not have a hid-abed when we entered room. We went back down to lobby and were given a different room that did have a king and hid-abed. At midnight we received a call from the lobby saying they wanted us to move into a different room as a double queen room had opened up. I told the staff member my two sons were sleeping and we would not be changing... read more
Business response:
We sincerely apologize for the booking error. We regret reaching out to you at such a late hour. We will review the protocols that our team should follow, and we appreciate your patience regarding the room changes. I am confident that the staff was only trying to enhance your stay and make it more comfortable.
Not to recommend (old Hotel, unfriendly staff) The room was dirty (hairs in the bathroom) and loud, the furniture old and in a bad condition. The staff was extremely unfriendly
The lobby parking was tight, the lobby itself was hot and humid, the elevator was SLOW, we got our room key and when we entered our room someone else was in it. The new room we got was an ADA room and the shower wand wouldn’t stay put, there were holes in the wall and ceiling, light bulbs out and stains on the wall. It worked for sleeping but this was our first and last La Cinta stay.
Room strongly smelled like animal urine
Our experience at this property was unacceptable. A personal charger block and cord went missing after room service, which raises serious concerns about security. Basic amenities were incomplete—no shampoo was provided, only conditioner and body wash. The pillows were of noticeably poor quality, making it difficult to sleep comfortably. The room itself was poorly equipped, with no dish soap provided to wash dishes and only a single fork available. On top of that, the strong chlorine odor throughout the lobby and second floor... read more
Could have been better Unfortunately the room smelled probably of pet urine?? Beds were comfortable but one was broken when you sat on it. There wasn't enough soap for both the sink and shower. The neighborhood seemed sketchy.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.