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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
LaQuinta Auburn Everything was great about the hotel except for the beds. They were very, very soft which made for an uncomfortable nights sleep. It hurt my husband's back because it was so soft and he had to sit up in the chair to sleep. We had stayed at a La Quinta in Oregon and it had must better beds. They were firmer but had a nice pillow top.
Check in agent was friendly, but the line was very long and it seemed that another agent would have been prudent. A curious device, the qt thunder, was left plugged in the room i was in.
Business response:
We are grateful for your feedback, Sarain, and hope you will reach out to our team to help us understand what we can do to improve our services. We hope to host a better experience for you in the future.
Lacked cleanliness
Business response:
Ryan, We sincerely apologize for any issues you experienced during your stay at our hotel. Our friendly staff is here to help and will gladly address any concerns you may have regarding cleanliness. Please bring your concerns to the front desk as soon as possible so we can assist you and ensure your comfort.
Booked this hotel at the last min at 10 o’clock at night on the day of arrival due to an emergency. Upon arrival while waiting to check in at the front desk, a man who wasn’t a guest was yelling, using profanity, the manager with the tattoos started to yell at one of the customers, the two started to exchange words . One of the woman started to check me in, and half way decides to walk away without any explanation and tells the senior citizen man that just started his shift to take over. The poor man felt lost, went back and... read more
Business response:
Daiwah, we sincerely apologize for the rocky start to your stay at the hotel. We hope that all is well with your family and that the emergency that brought you to Auburn is resolved quickly. We will work to ensure that our staff is better equipped to provide exceptional service to our guests in the future. Our goal is to provide a seamless experience, and we are sorry for the disruption caused by a non-guest. Thank you for your understanding.
Terrible customer service
Business response:
I would like to extend our sincere apologies for the unpleasant experience you endured during your check-in. Please know that incidents of this nature are highly unusual at our property, and we deeply regret that your stay began this way. While we do our best to maintain a safe and welcoming environment at all times, there are rare occasions when individuals from outside the property may enter our facility, and unfortunately, this was one such instance. We are actively reviewing our protocols to ensure this does not happen a... read more
Property was fine, but parking is terrible went out for dinner and returned to no parking, my wife is disabled, and we have a disabled parking plaque, and the cars parked in the few disabled spots you have none of them had any disabled cards showing, this should be checked by security and car made to move if not qualified. We stayed there 2 nights and had the same issue both nights. And at previous stays we had the same issue.
Business response:
Jessie, please accept our apologies for the parking issues you encountered. We will advise guests using the ADA parking spaces that they may be asked to move if they cannot provide a permit and another person needs the space. We are glad you enjoyed a great stay at our hotel.
Our toilet overflowed 3 times. There was no hazard based cleanup after each plunge. The 3rd time, they asked me if I wanted to plunge my own toilet as they had no maintenance person available. The said it was their protocol to ask guests to do so!!!
Business response:
Ulrica, there are times when we can address issues like this immediately, and others when there is no maintenance staff available and our staff is assisting other visitors. We are happy to return and complete the task, but please note that there may be a delay. An ongoing problem like this may indicate a deeper plumbing issue, and we are happy to relocate guests if the problem persists.
It was awful, a guy threatened me with gang signs through my window, and then he tried to steal our car but my wife yelled for me and I ran outside and screamed at them until they took off. No cops called either, we packed up and left cause we definitely did not feel safe. We let the front desk clerk know and she said she didn't blame us for leaving 4 days early. And then to add to it they are fighting refunding us. La Quinta, Wyndham and Hotels.Com need to make this right.
Business response:
Ian, we hope that if something like this incident occurs, guests will immediately report it to the front desk and allow us to assist in making a report to the authorities. We will give them our complete cooperation. We are reviewing the activity footage outside = the hotel and hope you will reach out to our team with further details of the incident.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.