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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Room had repairs never completed Check in was confusing and they couldnt find our reservation w hareservation
Business response:
I apologize that your check in was not as swift as you'd have liked, I believe part of that was due to giving the front desk the wrong name on the reservation. We are going through some renovations so it should be understandable that it takes time to complete these projects. I hope you'll come back and let us show you the kind of service we strive to provide to all our guests.
I paid the extra $20 to extend our checkout until 1 as I’ve had difficulties sleeping. I had the do not disturb on our door and yet still the housekeeper knocked on the door at 11 to come clean. I am disappointed that I was awakened this way as I thought I’d covered this in paying extra.
Business response:
Please accept our apologies for not ensuring the floor staff were aware of the change to your checkout time. We will review the late checkout process with our staff to ensure it does not happen again.
Ok
Business response:
Thank you for your feedback. We welcome any additional comments on how to improve our service and the comfort of our rooms.
We where staying two nights. Somehow the booking got as 2 seperate stays. They told us to leave stuff in the room come down and check out and check back in. We did this. They gave us a new room key and told us everything was. They called us middle of day and asked how come we left our stuff. We said because we were stayung two days and you put us back in same room. They said okay that is right. We return to our room they had bagged up all our stuff. They lost a charging cord that we need imediately. We asked for a 20 dollar ... read more
Business response:
I appreciate your understanding. We apologize that our staff did not ensure all team members were aware of the extra steps required for a smooth transition to your additional day. We hope you will reconsider staying with us again.
Vents in bathroom not working air-conditioning not working
Business response:
We sincerely apologize for the condition of your room. Our maintenance staff will conduct a thorough inspection to address the issues you encountered. We would be honored to provide you with a better experience on your next visit. Thank you for your review.
Business response:
We are always interested in how we can better serve our guests. Thank you for the feedback you submitted. We hope you will reach out to our team with any concerns you have.
Business response:
We hope you will allow us another opportunity to provide a better experience in the future. We are grateful for your feedback.
Y
Business response:
We hope to have another opportunity to share a better stay with you in the future. Please reach out to our team so we can make the necessary improvements to our services and ensure a perfect experience for you.
Worst place I've ever attempted to stay. If I could give them less stars I would. Was in WA recently for a family trip, checked in here on a Friday afternoon, lobby itself was decent, as was the front desk staff. Got to the room, and it was disgusting, smelled horrible, paint peeling, electrical wires exposed, just overall unacceptable. Couple that with the unsavory people wandering around inside and in the parking lot. Was gross and felt unsafe. Left immediately after check in because we had dinner plans with friends, retur... read more
Business response:
I looked into the circumstances of your reservation. You booked through a third-party provider and will need to contact them for any refund you may be eligible to receive. Our desk staff is happy to help address any issues if they are aware of a problem. We would have been delighted to place you in a more comfortable room to make you feel more at ease. Please get in touch with the management team if you require further assistance.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.