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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Broken bathroom sink Sink in bathroom was broken. Problems with door card had to give us a different room. Shower had cracks. Air conditioner went out in the middle of the night. Strong wifi
Disappointing
Disappointing I booked this hotel as close to airport and free shuttle service. When I checked in, upon enquiry I was told that shuttle has broken down and not in service. I ended up hiring Taxi 2 times with additional spend of 100 dollars which could have been avoided if management had arranged alternate shuttle. Good facilities and location
Bad I am writing to formally express my extreme disappointment with the service and conditions we experienced during our stay at La Quinta Inn & Suites by Wyndham Austin Airport, located at 7625 E. Ben White Boulevard, Austin, TX 78741. While showering, paint chips began peeling from the molded ceiling and falling onto me. This is a serious health and safety concern, and the room should not have been in service until the necessary repairs were completed. My intention in contacting the front desk was simply to report the issu... read more
Business response:
Dear Guest, Thank you for bringing this very serious matter to our attention. We sincerely apologize for the unsafe and unacceptable conditions you experienced, as well as for the frustration caused by how your concerns were handled. This does not reflect our standards of safety or service. Your feedback is being taken seriously and has been escalated for immediate review and corrective action. We regret the distress this caused to you and your family. Sincerely, Hotel Manager
Somewhat disappointed The a/c in the room did not work and the breakfast was not very good Location. Some of the staff was friendly not all of them
Business response:
Dear Guest, Thank you for your feedback. We’re glad you found our location convenient and appreciated some of our team members. We sincerely apologize for the air conditioning issue and that breakfast did not meet your expectations. Your comments are important, and we will address these concerns to improve our guest experience. Sincerely, Hotel Manager
not good Roaches on floor. Shower would not turn on & was rusted on tile. Fire alarm went off at 1:30 & fire department showed up to turn it off. Lost an hour of sleep. location to airport
Booked for the airport shuttle, no shuttle No shuttle service available and no shuttle (when it is) available post 10pm. Staff at reception were lacklustre and unprofessional. Location is close to airport.
Business response:
Dear Guest, We are glad that our location near the airport was convenient for your travel plans. We sincerely regret the disappointment caused by the limited shuttle availability and the service experience at reception. Your feedback is important and will help us improve reliability and staff attentiveness for future stays. Sincerely, Hotel Manager
Comfortable until we saw the roaches. There were cockroaches that we found on our last night of a 7-day stay. They were alive and in a room on the second floor. The cost was just under $2000 for the week we were there and I did not think I was paying that much to stay in a hotel with cockroaches. The location was good and it was comfortable.
Business response:
Dear Guest, Thank you for appreciating our convenient location and comfort. We sincerely apologize for the pest issue you encountered during your stay. This is certainly not the standard we strive to maintain, and our pest control team has been notified to address it immediately. Sincerely, Hotel Manager
Very Poor Everything else. Very expensive for poor service Location
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,256 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.